Comment

Comment by Brett Goldsmith on January 27, 2017 at 12:13pm

@neil Yes, Seterus is still primarily servicing Fannie Mae loans; If it's a Fannie Mae loan, it will go through homepath. The agent will place the offer being reviewed by the servicer into homepath.

Comment by Neil L. on January 27, 2017 at 12:08pm

Has anyone done a short sale with Seterus lately? I just received a lead and wonder how tedius the process is going to be.  Are they still using https://www.homepathforshortsales.com for processing? does this go public for other offers or do they only consider the offers we send them?

Comment by Vanessa Machado on March 9, 2016 at 5:24am

Hi Kevin, Sorry I just saw your comment now because I am still having issues with them on another file.  My email is [email protected] if you have an assistance to provide.  Thank  you!

Comment by Kevin - Greenville, SC on April 16, 2015 at 7:43am

 Vanessa, What's your contact info?

Comment by Vanessa Machado on April 16, 2015 at 6:38am

SHORT SALE SUBMITTED ON 3/5/2015 VIA FAX TO SETERUS AND INITIATED THE SAME DAY THROUGH HOMEPATH.COM

UNFORTUNATELY, FILE IS STILL NOT ASSIGNED TO A NEGOTIATOR AFTER ALMOST 45 DAYS. 

FANNIE MAE IS MADE AWARE THAT SETERUS IS NOT DOING THEIR PART IN MOVING THIS FILE FORWARD, YET DOES NOTHING TO ASSIST. 

ANY ESCALATION POINT OF CONTACT IS GREATLY APPRECIATED.  THANK YOU!

Comment by Helena Kaucheck on August 20, 2014 at 11:03am

In case I pressed the wrong button to add the comment, I wanted to express the great experience I had with a Seterus/Fannie Mae SS using the Homepath system. The process was quick and clean.  Fannie was on the file immediately and we received approval around 11 days.  The only hiccup was a small delay between Seterus' required actions and those being recognized by Fannie before they generated their letter stating certain docs were missing when in fact Seterus did just send up.  Just a crossing of communication.  Hopefully this will be the norm with most lenders going forward and open up more helpful access to investors.  

Comment by Vikki Lucas on May 21, 2014 at 5:34am

I just got this message from the Negotiator I work with at Seterus. Really important to read this, as Fannie Mae is 99.999% of Seterus's servicing. Here's the message I got.

I want to give you a heads up on the new process. Fannie Mae has

decided that they want all short sale offers submitted directly through

their portal. We are having meetings on it today so I can better address

questions later but here is the gist:

-You get an offer and submit it through homepathforshortsales.com directly to the investor

-They negotiate the offer with you

-They will approve an offer, an approval contingent upon “final” approval from us at Seterus

-I will get financial docs from you; run financial review, if there is any iffy financial stuff I send it back to Fannie Mae

-I issue you final approval

Currently we are the only Fannie Mae servicer “participating” in this but

I believe their end game is to roll it out to all servicers if it is successful.

Comment by Sheyenne Schultz on November 19, 2013 at 11:53am

I've done Seterus short sales before and I uploaded directly to them. And I contact them and let them know, that borrower does NOT want to use Clarifire. If u say u want Clarifire, it goes directly to them and it's a nightmare, and they are just a 3rd party co, taking 1%....so your Fannie Mae short sales guaranteed at 6%, will now be 1% for u to give to Clarifire.  I don't need another 3rd party co to come between me and the lender. After uploading, Clarifire will call and ask to be involved. I told them NO, the borrower is going directly with Seterus, and we dealt with Seterus from there on. I contacted Seterus directly for the proper uploads to their loss mitigation and never had a problem, since most numbers given on each group on this site, are old and no longer in existence or have been changed, including the people to contact, etc...    I wish someone would update contacts, and numbers...   You can try them, but if they are wrong, you will have to research and contact each loss mitigation co yourself.  I find this works best.

Comment by Tara Samney on November 19, 2013 at 11:07am

A caution to everyone. I am currently working a Seterus s.sale and borrower was initially told to upload documents to the Seterus website. This was impossible as error messages were received from both Seterus and Clarifire. When I checked with Seterus loss mit. I was told they cannot retrieve anything that is uploaded (different dept) and to fax everything in to the imaging # above. Ute commented on this before be but WARNING- they are not using Clarifire per loss mit.  Also, they do not require a financial worksheet other than the Form 710.

Comment by Paola Martinsen on October 25, 2013 at 3:33am

Does anybody have the corporate or swithcboard number for Seterus?

• ‹ Previous
• 1
• 2
• 3
• …
• 18
• Next ›
• Page