ING Direct Orange Mortgage


ING Direct Orange Mortgage

ING is an online bank. This group is to provide helpful information for dealing with them.

Members: 89
Latest Activity: Feb 23, 2017

Contact Info and Guidelines

1 South Orange Street, Wilmington, DE 19801

By Phone

New Customers: 1-800-464-3473 (8 AM – 8 PM, 7 days a week)

Existing Customers: 1-888-464-0727 (8 AM – 8 PM, 7 days a week)

Access your account 24/7 through our Interactive Phone Service: 1-888-464-7868

[email protected]

ING Short Sale Guidelines.pdf

Discussion Forum

Approval timeframe for ING?

Started by Tricia La Motte. Last reply by Jonathan Katz Sep 12, 2012. 14 Replies

ING Demands Using their Title/Escrow-Advice Please

Started by James L. Bilotta. Last reply by VIVIAN Q. LE Jul 31, 2012. 15 Replies

Comment Wall


You need to be a member of ING Direct Orange Mortgage to add comments!

Comment by Marie Goodloe on February 10, 2014 at 1:42pm

CapitalOne360  is where we need to go, for all ING short sales. Fax your authorization letters to fax# 877-748-9646, the short sale package can be retrieved from their site in the search box type UBA or click here Short Sale Package.

Comment by Thom Colby CA Brkr 888-391-5245 on September 25, 2012 at 1:44pm

ING is now owned by Capital One.  I would start by calling the Loan Mod / Loss Mit Dept. and ask for a permanent Modification.  They "say" they want to do mods rather than Short Sales or Foreclosures.  Good luck !

Comment by rob marlow on September 25, 2012 at 1:26pm

They gave me a one year modification (twice). This time I want longer since my taxes are indefault 10k. I guess I will start by calling them again. The last time was such a nightmare that I am almost inclined to go the short sale route. 

Comment by Kylee Roe on September 25, 2012 at 1:20pm


Did you call them and ask for a loan mod? That would be a good start. In my dealings with them, they are very by the book, make little concessions, so you will have to be proactive and start the loan mod process, or list as a short sale or maybe consult a Bankruptcy attorney. If you can short sell via the HAFA program, that could ad time to your stay in the home as well.

Comment by rob marlow on September 25, 2012 at 1:17pm

I just went into default on my ING home loan. If anyone knows what I can expect from them inregards to modifying my loan or things I can due to drag out the foreclosure process it would be appreciated.

Comment by rob marlow on September 25, 2012 at 1:14pm

The CEO is named Fairbank? Very funny. Sounds like a made up name. They are not a fair bank in my opinion.

Comment by Kylee Roe on July 4, 2012 at 9:19am

go ING go!  They deserve it.  uh..IMHO

Comment by BJ Stulles on July 4, 2012 at 6:21am

                Comment by BJ Stullesjust now           Delete Comment

For the ING fans here. ING just got in trouble BIG TIME with the feds.


see AND

Comment by ShirleyCoomer on June 12, 2012 at 6:06am
I had ING pay back taxes and they didn't ask for a seller contribution. They did counter on the price. I agree that out of state title agencies can be difficult. More than once I had to explain that what documents they asked for we're not applicable in my state. I even had my title company send an Emil to clarify.
Comment by BJ Stulles on June 12, 2012 at 5:28am

1) Will ING pay property taxes? In my transaction 2 payments are overdue
which amounts to $7500.
2) Anyone had an ING SS where they do NOT demand owner contribution?
3) Since they choose out-of-state escrow, I think I am going to have my escrow do an estimated HUD 1 and send it to them just so they can see how things are handled in my state. Anyone tried this to avoid confusion/save time?


Members (89)



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