Indymac negotiator approved short sale contract by email, but no approval letter

We have been waiting for weeks to get the approval letter.  the buyer is leaving the country for a month on June 20.  I finally got his lender to agree to process his loan subject to receiving the approval letter, but we are running out of time.  The SS negotiator is Kelly Verstegen, who is supposed to be good.

I am the selling agent.  The listing agent seems to be very diligent, and calls or emails the negotiator constantly. Any ideas?

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