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I agree with Kyle............... As a listing agent I have submitted a number of buyer lender appraisals that had come in lower and the short sale lender adjusted the price. Including Indymac/OWB.
I would actually ask them to provide you written authorization for this transaction only (the seller I mean). It may take you more than a day to communicate with them and typically that is all that the servicer will provide for verbal authorization. Who is paying the negotiation company? Did the approval come directly from IMB or Service Link.
What state are you in? In CA the seller can't pay any fees for assistance without approval from the state.
You mentioned 2 approvals, are there 2 different lenders? Only the 1st really matters but the 2nd will need to have the correct price on their approval to satisfy title or the attorney. Again, I would get written authorization (similar to a specific power of attorney). It is unlikely that you will get this resolved in 1 day and that is all you will be provided on verbal authorization only 24 hours. You need to get more answers and possibly escalate this up the ladder. It isn't making sense that you have to start over. Is IMB really going to hold out that long and take the chance that the proeprty will decline in value more? If the negotiation company has already been paid then not much motivation for them to work hard for your buyer, maybe they get paid for each approval? Not sure. Unless your buyer loves this house are they going to wait another 7 months. It shouldn't have taken that long in the 1st place. Who is the investor and or MI company? Maybe you need to talk to them also, how much more money do they want to lose?
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