I have been running in circles with Nation Star Mortgage since November - they declined my client on HAFA because they were not occupying the property.  I explained over and over again they had relocated out of State for employment.  For some reason it didn't register with them.  After many phone calls, emails, losing a contract, submitting a back up offer and then getting an email through Equator that the Servicer would not approve a short sale on this property - period-  - after they told me last week they would on the contract we lost if the Seller/Borrower signed a $5000 note, and all were willing to give up on HAFA just to be finished with this, we were all beat up, - and thank goodness had a back up offer come come in the day before .... and then my Client received trustee sale notice today - I escalated the file to HAMP admin.  Honestly, I am a veteran in the real estate industry, and so perplexed, disappointed, and distressed at the lack of professionalism and pure common business sense - I cannot even express the frustration and betrayal I feel.  I keep trudging along, after-all this is my chosen career, and my goal is to help those with hardship to avoid foreclosure.  Any experience with this type of situation with any of you?