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TPO number is a "Third Party Originator". In another words, a mortgage banker or broker who is signed up with Freddiemac to use their underwriting system to originate loans. They are asking for your TPO number - which would be the number of the lender who originated the loan. You spoke with someone who doesn't know what they are talking about.
I would start back with Citi and ask if they are no longer handling the short sale approval, please give you the contact name and number for who is handling it.
If you don't receive any satisfaction try calling Pamela S Johnson at Freddiemac - she is the lead specialist for the Homeowner Assistance Response Team 703-918-8480 [email protected].
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