Replies to This Discussion

Permalink Reply by Gwen Mark on December 21, 2011 at 6:56am

You need to call executive office right away. And then in your homeowners name write a letter to your Senator requesting an investigation. You need to cc the bank, I bet you get this fixed.

Permalink Reply by Jimmy Williams on December 21, 2011 at 10:01am

If the executive office doesn't help, you can also file a complain with the OCC.

Permalink Reply by joe beauchamp on December 27, 2011 at 5:51am

You will get some contact by tweeting BofA_help.  It is being replaced, but should get you somewhere.

Permalink Reply by Suzanne White on December 31, 2011 at 1:19pm

Thanks for all the responses.  I have actaully done all of the suggested courses of action.  After emailed the Office of the President with BOA, I did receive a call and there is someone reviewing the file.  Of course, we still have no resolution as of yet.  No return calls from Freddie Mac, Twitter help generated a phone call but nothing after that even when calling them again.  I have exhausted all my contacts and seem to be getting nowhere.  I am passing on attorney recommendations to my clients.  Very frustrating they may have to spend money to get this rectified.

 

Permalink Reply by Suzanne White on January 10, 2012 at 2:21pm

Latest update:  Phone call from BOA today to explain to me that the Short Sale Agreement that the borrowers received really is only a packet of information.  The dates and language on the agreement aren't really anything other than just information about the program.  I am beyond amazed at this.  Even though the language states very clearly the homeowner has qualifed fo the federal government's HAFA program, BOA response is that none of that really means anything.

 

This is the explanation given by Jeannie Torres with Bank of America. 

I have attached the Agreement that was sent by BOA and signed by the homeowners (names and address have been removed).

Attachments:

• SSA_NamesRemoved.pdf, 380 KB

Permalink Reply by Holly B. Long on January 17, 2012 at 3:13am

I am in a similar position in that I received letter stating homeowner had 120 day window as of Dec 13 but Jan 23 foreclosure date has not been postponed.  We have submitted an offer that is $11K above listing amt provided by HAFA --yet I can't get assurance that anyone is looking at the offer and will postpone foreclosure!  Who should I contact to try and get someone at Freddie Mac to help??