Fifth Third Bank

Members: 127
Latest Activity: Apr 12, 2018

Fifth Third Bank Short Sale Information


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Contact Info:

PH: 866-601-6391 or 800-375-1745
FX: 513-358-8697

Missing documents FX# 513-358-3595

FX LOA to: 513-358-1729

Fifth Third Bank
Attn: Homeowner’s Assistance Dept.
5001 Kingsley Dr
Mail Drop: 1 MOB19
Cincinnati, OH 45227


We make every effort we possibly can to try to prevent a foreclosure," says Fred Troncone, the bank's chief collections officer.

Fifth Third Social Media Contact Information

Currently, Fifth Third uses dedicated customer service representatives to correspond with our customers including:

Jamesat53 James, Fifth Third Bank
Ryanat53 OR Ryan, Fifth Third Bank
Michaelat53 Michael, Fifth Third Bank

"Homeowners can apply or download an application on 5/3's website here:"

Fifth Third Application.pdf


Discussion Forum

Need escalation contact Fifth Third

Started by Deb Orth Sep 18, 2017. 0 Replies

30 Day Approval Need Extension

Started by Sharon Alters, CDPE, GRI Sep 27, 2013. 0 Replies

Comment Wall


You need to be a member of Fifth Third Bank to add comments!

Comment by Neil L. on April 12, 2018 at 4:47am

FYI, short sale paperwork has to be into their system 11 calendar days before auction or they will not postpone an auction date. Make sure they mark it as COMPLETE by then.

Comment by Ellen Dittman on November 14, 2013 at 1:06pm

I have the buyer side on 5th 3rd with housing finance 2nd. How are things going with this lienholder recentlyf? I have not dealt with them on the listing side since very early this year. Thanks for response.

Comment by Wendy Smith on November 30, 2012 at 7:50am

Hello all, I have a FreddieMac first with Fifth Third as junior.  Anybody having success with Fifth Third agreeing to waive deficiency pursuant the newest Directive?   When I asked Fifth Third, I was told, "we don't do HAMO" and would not transfer me to someone a little more familiar .....

Comment by Neil Blumberg on July 28, 2012 at 12:30am

I started a 5/3 file a few weeks ago where 5/3 is in first position and things are going really well, BPO and title already executed by 5/3. I used my own standard authorization letter which they accepted last time and which they appear to be accepting this time. You will need to have both parties sign an arms length statement. Also, 5/3 has a very aggressive collections dept which they call the 180 Team (180 days). The collectors I've met there are obnoxious and have been harassing my client. They try to get them to "buy time" by sending in a bunch of money, threatening that the file will be written off and that a short sale will be most unlikely. Baloney. Have your client send in a cease and desist letter to 5/3 prohibiting all contact from 5/3 except for the loss mitigation and short sale dept. When you speak to your processor get his/her semi-direct number (different from the initial number). 

Comment by Richard E Shadid on July 21, 2012 at 3:53am

Does 5/3rd Bank require a specific "Authorization Letter" to be used, or will the standard authorization letter I commonly use be sufficient? Starting my 1st short sale with 5/3rd any suggestions on how to begin?

Comment by Dawn Jones on July 2, 2012 at 5:26am

Does anyone have a Fifth Third approval letter that I could take a look at?  I just need to see what some of the verbiage states about resales... Thanks!

Comment by Neil Blumberg on June 19, 2012 at 3:16am

Hi Jannie, in answer to your questions: No, it was not a HELOC, it was a regular 2nd, and no, they did not ask for a deficiency payment.

Comment by Kevin - Greenville, SC on April 12, 2012 at 6:57am

Who ever called me about an FHA PFS issue with Fifth Third yesterday, please call me back (864) 485-9283.

Comment by Janie Howard on March 14, 2012 at 8:04am

Neil, I have a very similar set of circumstances i.e. Chase in first position, 5/3 in 2nd position.  Was the 2nd for you a HELOC and did they ask for deficiency verbiage?

Comment by Neil Blumberg on March 14, 2012 at 8:00am

I just completed a 5/3 short sale where it was in 2nd position in a bk. I offered them $2,000 which they took without a great deal of effort. The first (Chase) had offered my seller a $10,000 incentive to do the short sale, but they would not let him keep it. I didn't push the issue because PNC was in 3rd position with a commercial loan (that was fun!^&*&%^%) and they would not allow it either. 


Members (126)



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