I have had this problem several times and do not know how to escalate it.

Many lenders interpret the line on allowable costs, "Up to 1% of Buyer’s First Mortgage Amount if FHA Buyer" to mean that ONLY FHA buyers are eligible for ANY allowable costs, and the limit is 1 percent of the loan amount.

This is a bonus for FHA buyers, in addition to the other allowable costs. But too many lenders do not understand that. How do I escalate that?

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