The Sellers contacted EverHome and were sent a "Non-retention Package", which they completed fully and submitted on October 12th by fax <have fax receipt>.  The cover fax page clearly requested a HAFA short sale.  We do know that Fannie Mae guidelines state that they will not consider a homeowner for HAFA short sale if the request is made less than 60 days prior to a scheduled foreclosure sale date.  But our October 12th submission was clearly outside of the 60-day period.

The cover page of EverHome's non-retention package even says, "You may even qualify for $3000.00 Cash Back."  Which comes directly from a HAFA short sale program.

Repeated attempts to engage the Negotiator have involved responses such as "I process my files in the order I receive them, etc."  When we have attempted to point out that HAFA has timelines that both the servicer and the borrower must comply with, they have ignored us.

We finally got 2 different supervisors on the phone today, and they tried to tell us that (1) they can't do anything with a HAFA short sale file request if there is no offer, and (2) they have no obligation to forestall any foreclosure proceedings.  Both of these assertions are just plain WRONG.

We finally got the supervisor to look up Fannie Mae's Servicing Guide 1007 ("Introduction of Fannie Mae's Home Affordable Foreclosure Alternatives Program" and she did acknowledge that an offer is not required for a homeowner to be considered for HAFA.  However, she is apparently just referring everything back to the Negotiator.

Ready to tear my hair out.  Does anybody have a senior management contact at EverHome that we can contact to try to get this train back on its track??

Thanks so much for any assistance!