Citi Short Sale Information

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Citi Bank Short Sale Information


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Authorization FAX:  866-675-5772

Short Sale Package FAX:  866-940-8125

Executive Response - 877-245-2511

Telephone:  866-272-4749 or 800-723-7906

Home Equity: 800-685-0935  Home Equity 3rd Party Fax: 866-940-8125

Citi Summary of Short Sale Process for Real Estate Agents


Email [email protected] or  [email protected] or [email protected]

The SS Pack must include:

Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Rinse and repeat

Email [email protected]
Workable Solutions Packet

Citi Arms Length Transaction Form

Citi Financial Worksheet


ESCALATION: [email protected]

 1(877) 245-2511 extension: 1804473

Discussion Forum

is city bank and city mortgage one in the same?

Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply

Citi Seems To Be Sleeping On This One

Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply

No Imminent Default??

Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies

Comment Wall


You need to be a member of Citi to add comments!

Comment by Joseph Estrada on April 6, 2016 at 10:03am

Got the following from Citi:

"The Investor has declined any more offers.   The file has been taken out of my name and closed.   You will need to reach out to HUD if you have any questions, I do not have any answers except they said declined and closed due to the days past due."


Comment by Steven Angelil on August 13, 2015 at 8:57am

Doing research for a potential short sale and was wanting to make sure all docs are updated.  It seems there is no official 3rd party auth. form for Citi?  On their website it tells homeowners to speak to their agent regarding this form. Thanks.

Comment by Rita Legan on August 6, 2015 at 1:58pm

Wendy Rulnick is right Citi is regressing. 2 negotiators, looking at a third. Lose docs. Talk about rinse and repeat!!!!

Comment by Jon Griffith on March 31, 2015 at 8:02am

The escalation number shown on the summary for this group does not lead to Michael Gray.

Comment by Ellen Dittman on August 14, 2014 at 4:18pm

Citi is saying will only update us on a file through US Mail now. Anyone experience this??

Comment by Wendy Rulnick on July 3, 2014 at 3:07pm

I think Citi is regressing in short sale processing. The worst I've ever seen.

Comment by Paola Martinsen on June 16, 2014 at 2:44pm

Thanks Melissa. Has anyone received a SS approval on a first from Citi where Freddie Mac was the investor recently? if so, was there a deed restriction?

Comment by Melissa Trimarche on June 16, 2014 at 12:57pm

Hi.  Just wanted to provide some info on the HELOC department @ Citi. 

FAX TPA to main fax:  1-866-963-0657

Follow up in 48 hours.

Then contact department at 1-866-524-9911

Comment by Paola Martinsen on June 3, 2014 at 9:23am

HI Guys, I need to escalate to the office of the president. Complete lack of integrity and follow through on my SS. I have tried every number I could possibly think of and have used in the past but im not getting through to the CEO's office. Does anyone have a number to the office of the president or the executive department?

  • SS pckt sent 1/21
  • Seller filed Bk in Feb
  • BK permission to sell obtained on 4/9
  • Citi would not accept the Notice of Abandonment as sufficient to sell (all that's legally required in UT)
  • New BPO done 5/1
  • Value came in on 5/8 (per Freddie mac)
  • Citi was saying it was not back until 5/25
  • Sent value dispute to Citi and Freddie Mac on 5/12
  • Citi has not assigned a negotiator nor have they sent the value dispute to the investor as of today.
  • Scheduled multiple call backs with the processor and she has not called me back
  • Escalated to supervisor and also to the manager and they kick it back to the processor who is not getting the job done.
Comment by Paola Martinsen on April 16, 2014 at 12:39pm

Does anyone have a number for the presidents office at Citi? I cannot get through to anyone!! All escalation numbers keep on routing me back to the representative and her managers that wont call me back! Help!!! Im trying to get someone in Citi that knows BK state specific procedures to acknowledge that the abandonment that we have is sufficient to proceed with the SS (thas all we need and we have it) but their reps have no clue what they are doing. Any guidance on where to go is greatly appreciated!


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