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Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall


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Comment by Rita Cox on March 3, 2015 at 6:10am

I have been trying to get thru to Chase for a few days now and am getting a message from the system that my "call can not be completed" and then it hangs up. Is anyone else having problems getting thru? I am told that the national weather conditions have thrown everything into a huge backlog. Is anyone having luck getting thru to a live person?

Comment by Carrie Fairman on February 24, 2015 at 7:17am

I am needing to escalate a short sale with USDA where Chase is the servicer. My client works for Chase and was forced to relocate to another state due to the location being closed down. She is now a negative $2484 a month and Chase just came back today and declined the short sale stating USDA says there is no hardship. Who can I contact at Chase or USDA to get this escalated?

Comment by Bill Garrett on February 24, 2015 at 4:05am

Anyone else having trouble reaching Chase?  I have called several different numbers and extensions.  The greetings all refer to "severe weather conditions".  I am trying to get a HUD approved for a closing.  Thanks.

Comment by Jessica Eisenhauer on February 6, 2015 at 6:24am

HELP!  I have been waiting for the 2nd lien approval letter which Chase has been telling me is approved for the last 2-3 weeks.  The 1st negotiator for Chase is telling me that his supervisor has been escalating the file for weeks and they are waiting for the letter to come from the recovery department.  Basically I have a 1st and 2nd with Chase, I have written approval in my hand from the 1st and had 2nd lien approval a long time ago, but when the house didn't appraise we had to do a value dispute and in the meantime the 2nd charged off and now they are saying they are waiting for the recovery department to issue approval but they aren't responding. I am being told this is the case on several files not just mine and the negotiator is "frustrated with me"... I am looking for the VP of the Recovery Department.  My client happens to be in HR and wants to go to the top.

Comment by Kevin - Greenville, SC on February 1, 2015 at 7:22am

Maria, so are you saying you have a written short sale approval letter?

Comment by Short Sale Superstars LLC on January 31, 2015 at 6:32pm

@maria I'd ask who the investor is and the value they have on file. If they won't accept a short pay then like you stated they may feel there is sufficient equity in the property to be paid off in full.

Comment by Maria Evans on January 31, 2015 at 2:01pm
Help! Just got a preliminar approval and on the first item Chase says: "We cant accept less than the amount owed to us. You will be responsible for any additional costs" in this case I have the buyer and although I have done myself close to 70 short sales, I have never seen anything like this before. Looks like a regular sale... Any clues?
Comment by Short Sale Superstars LLC on December 16, 2014 at 8:43am

@joanne They are not required to comply. I'd be escalating with WF and seeing if we were able to have them align themselves with Freddie Mac guidelines. Many times this is possible. If it is not possible, you will need to potentially step into the grey zone to get the transaction completed. Feel free to reach out to me if you have any questions or need anything at all.

[email protected]


Comment by Joanne Finochio on December 16, 2014 at 8:40am

I have a freddie back 1 lien chase is he 2nd which is a HELOC they wont except the $6K and is asking for $11K more?  Can they do that? Do they not have to comply with the 1st lien?


Comment by Dean E Eshelman, CPA, CDPE, IRES on December 15, 2014 at 6:50pm

Elaine Soto I don't have a contact, but on a Wells Fargo VA, I tweeted on 12/3 and got a Tweet from Wells to DM them property address. Just Follow CFPB and Chase, Then Tweet. 

Vet VA Short sale. Sherriff sale 12/5 . Dean Eshelman 636-448-3627


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