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Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall


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Comment by Dean E Eshelman, CPA, CDPE, IRES on January 16, 2017 at 9:06am

@Reggie With Chase they are the servicer. If it is an FHA escalate with FHA also.

Comment by Reggie on January 16, 2017 at 1:08am

I have a chase short sale through equator. under contract ready to close. It has been under contract for quite some time with two scheduled foreclosure sale dates that were postponed.  We have sell date for the first of February now and are ready to close but we are waiting on a negotiator with equator.  Should I escalate within equator or with chase, or any tips?  Thanks

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 2:26pm

Not at the moment. But you can call me tomorrow. 

Comment by Adela Picar on November 4, 2016 at 9:26am

 ElizabethWeintraub00697006LyonRE are you available to talk?

Comment by Jimena Paridee on November 4, 2016 at 9:09am

Yes pretty much everyone's definition is the same, unless the daughter is a minor you would have a hard time going that way.  Like Elizabeth said, the daughter as a tenant can get the relocation incentive, it's the easiest way to go.  HAFA pays relocation incentives to the tenant of the property, you might just have to provide a letter stating that she's not paying them rent so it doesn't screw up your financials.

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 9:04am

@Dean I am doing a Chase FHA short sale at the moment, in which we stated the daughter is a tenant there, and they are authorizing a $3,000 relo.

Comment by Dean E Eshelman, CPA, CDPE, IRES on November 4, 2016 at 8:53am

@Jimena It is FHA and my understanding is they only pay the owner, unless there is a rule you can point me to that says otherwise.

Is Fannie definition of Owner-Occupied the same for FHA? So if the daughter stayed and continued to occupy isn't that part of the owner's family. Seems like splitting hairs if the parent moves and daughter stays to occupy the property until sold.

Comment by Jimena Paridee on November 4, 2016 at 8:47am

Definition of Owner -Occupant according to Fannie Mae...A principal residence is a property that the borrower occupies as his or her primary residence.

Basically the borrower is considered the owner and that's who has to occupy the residence. 

You can try to get the relocation money for the daughter instead.

Comment by Dean E Eshelman, CPA, CDPE, IRES on November 4, 2016 at 8:38am

@elizabeth -- I have a question along that same line. FHA of owner occupant, owner gets job transfer, more 4 hour drive away, daughter stays in the house for insurance purposes (not rented). $3,000 incentive denied cause "Approval to Participate, page 2 of the documents states, the customer must occupy the property in order to be approved for the relocation assistance"... it was confirmed that a family member was occupying the property". ... The hang up seems to be the definition of "Owner-Occupany Mortgagor". Can anyone point me to a rule or definition of the owner occupant?

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 8:20am

I wonder if the negotiator is confused and trying to pay a relocation incentive, which is generally only available to owner occupants? Is she or he trying to process this as an owner occupied HAFA? I've closed a number of non-owner occupied Chase short sales, so this doesn't make sense. But I've also had a lot of problems with Chase short sales lately, dealing with negotiators who try to say XYZ is policy when no such animal exists.


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