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Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall


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Comment by Nicole Espinosa on December 4, 2018 at 8:41am

Basically they are saying due to the length of delinquency they want a full pay off. the value is 80k our offer is 100k and the balance is 220k. They want an offer closer to 220k

Comment by Dean E Eshelman, CPA, CDPE, IRES on December 4, 2018 at 7:11am

Nicole Espinosa Corey L Hadley Short Sale Supervisor phone:614-422-3760 fax:614-413-2044 [email protected]

Dont know if this is still current, but give it a try.

Comment by Short Sale Superstars LLC on December 4, 2018 at 6:48am

@nicole, what is owed on the home and what is their value? Are they saying this is a full payoff? What is the reason for denial?

Chase Executive Office

[email protected]


Comment by Nicole Espinosa on December 4, 2018 at 5:30am

I have a chase conventional that they are basically say no to a short sale and want a full pay off. we have an offer 20k above their determined value. Anyone have any contacts at chase? They are saying chase is also the investor. Help!

Comment by Short Sale Superstars LLC on August 2, 2017 at 5:37am

It's tough to find out exactly why QC is denying files. At times it is the buyers, seller, or agents being blacklisted. You likely won't be able to pinpoint it as servicers typically won't disclose it.

[email protected]


Comment by Carol Waldrop on August 1, 2017 at 7:12am

Does anybody have some insight into why Chase would be refusing to work with specific agents or companies? Our files get hung up in the QC review and then they come back and say they won't work with a particular buyer, then the buyer's agent/company, then 2 different listing agents with my company. We have 2000 agents in our company which is part of a large national franchise. I have no clue as to what's happening and we have successfully closed many short sale including those with Chase.

Comment by Reggie on January 29, 2017 at 6:00pm

Approval is in QC queue.  Sale date is scheduled for Next Tuesday, the 6th. I want to make sure this thing doesn't go to foreclosure sale date. Contract to close is for the 12 or so I believe and we had it in before finding out about the sale date.  We could close this Friday 3rd if Chase would allow it.  We're in South Carolina a Judicial state.  The rep says that the judge has the right to cancel the sale. But I know the Chase attorneys can make that call. According to the seller, when she called the attorney they said that Chase makes the decision, as I would also assume.  I'm just wondering if they would have any benefit to NOT cancelling. Any advice or contacts are welcome. Thanks.

Comment by Reggie on January 26, 2017 at 3:17am

This was a USDA loan. I thought we were in the clear but we needed some corrections made and they didn't give us even a 24 hour turn around time.  Got those in last night.  The seller said that the attorney for chase said its up to the negotiator/short sale dept to make the call to postpone the foreclosure sale.  So I'm wondering if I need to be ready to escalate within chase/equator. We have a negotiator on the file and they are "submitting for approval" according to them, but we needed to change a few things and initial them. We learned about it yesterday and the negotiator said she needed it by the end of the day.  I had it in after their work, last night so it's waiting on them this morning. Hopefully they will not make it an issue but I feel I need to go ahead and double down.  Any suggestions?

Comment by Mike Aubele on January 16, 2017 at 10:50am


What is [email protected]?


Comment by Paula Bachman on January 16, 2017 at 9:07am

Absolutely!  They're closed today, but call them tomorrow!


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