Our approval letter expired on 9/15/2017. We had submitted our HUD/ALTA for final approval on 9/11/2017. They still haven't approved the ALTA and we are getting all sorts of excuses about a manager needing to review it. The Buyer is going to walk if we don'f fund this by tomorrow. Chase sucks! This is a second mortgage that we are working on Equator.
Any advice--phone numbers would be awesome.
I had the very same situation with Chase just recently. They are awful. We had to reschedule closing 4 times and each time had to submit a new HUD to be reviewed. I had to escalate to Jamie Dimon's office and spoke to Rea Jackson . Her phone number is 888 310-7995 ext 3200183. You may not get her right away. She is "somewhat" helpful but often deferred back to the loss mit group. We eventually closed this past Friday. Good luck.