CMS is a servicer of mortgages. Their Home Retention Department handles short sales. The short sale department is in California.
Home Retention Department Phone: 800-790-9502
Home Retention Department Fax: 866-251-4563
E-mail: [email protected]Note:
Every time you call they will tell you not to call back for a week or more. This is their standard customer service script.
They just closed their short sale department (7/09) in a second location and sent all of their files that were already in process, no matter how close they were to a decision, to their California location. The files have been assigned to new negotiators. Negotiators there are still wading through piles and piles of boxes as of then end of July.