Aurora Loan Services

Discussions and info on Aurora Loan Services short sales.

Members: 308
Latest Activity: Jul 11, 2017

Aurora Loan Services Short Sale Information


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AURORA is transferring servicing to:

Nationstar Mortgage LLC

Corporate Address:       350 Highland Drive
                                   Lewisville, TX 75067

Payment Address:        P.O. Box 650783
                                   Dallas, TX 75265-0783

Selene Finance

Corporate Address:       P.O. Box 422039
                                   Houston, TX 77242-4239

Payment Address:        P.O. Box 421639
                                   Houston, TX 77242



Short Sale Department 1-866-521-3828
Short Sale Fax 866-517-7976
Payoff Fax 303-728-7652


Executive Management


[email protected]

Chad R. Linger
GSE Short Sale Supervisor
Aurora Bank FSB
10350 Park Meadows Drive 4th Floor
Littleton, CO 80124
720-945-5446 Direct
[email protected]

Ta-Tanisha Thames
Customer Resolution Manager, Training Bay/Escalation Department
Aurora Bank FSB
5920 Castleway West Dr.
Indianapolis, IN 46250
 Office: 317 572-2624

*the previous email we had for Thames became invalid, it is unknown whether she can be contacted via phone

Link to all Aurora Loan short sale forms here

Aurora Loan FHA docs
Aurora LOA.pdf

HAFA clause.pdf
HAFA doddfrank form.pdf


Sample Aurora Approval Letter

Sample Aurora Approval Letter


Contact group moderator to add or correct any Aurora information.

Discussion Forum

Aurora - transfer servicing of all loans?

Started by Debbie Enger. Last reply by Shannon Jones Aug 6, 2012. 16 Replies

Aurora Bank Short Sale "Denied"- Any Ideas?

Started by Hector H Rosas. Last reply by Hector H Rosas May 17, 2012. 2 Replies

Help with Escalation!!!!

Started by Stenya Dautrich. Last reply by Mike Horton May 7, 2012. 1 Reply

Comment Wall


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Comment by Sean O. McGeehan on January 17, 2014 at 10:31am
Comment by Enrique Vasquez-Plaza on July 14, 2012 at 6:57am

SO I have started on equator and I have also sent an email to all this addresses:

[email protected],
 [email protected],
 [email protected],
 [email protected],
 [email protected]


All this, just because my 1st Lien approval expires on 7/20/2012.  Buyers money is still in escrow!  Wish me luck! My loan appears to be 1 of the few ones in limbo.  Is not with Nationstar is not with Selene, and my borrower has not received a transfer letter.


Comment by Enrique Vasquez-Plaza on July 14, 2012 at 6:55am

Executive Communications

Complaints regarding accounts previously serviced by Aurora Loan Services LLC or Aurora Bank FSB (on behalf of Aurora Loan Services
LLC) can be submitted as follows:

[email protected]


Please see the Residential Home Loan Servicing section for contact information for Nationstar Mortgage and Selene Finance.

Master Servicing

Master Servicing accounts previously under Aurora Loan Services LLC have transitioned to Nationstar Mortgage LLC. The new contact information for the Master Servicing team at Nationstar is as follows:

Nationstar Mortgage – Master Servicing
10350 Park Meadows Drive
Littleton, CO 80124

[email protected]

Residential Home Loan Servicing

Aurora Bank Residential Servicing has closed and transitioned all accounts to new servicers. You should receive information from your new
mortgage servicer concerning the transition.

Most loans have transitioned to Nationstar Mortgage and some to Selene Finance. For your convenience, general corporate contact
information for Nationstar Mortgage and Selene Finance is listed below.

Nationstar Mortgage LLC


Corporate Address
350 Highland Drive
Lewisville, TX 75067

Selene Finance


Corporate Address
P.O. Box 422039
Houston, TX 77242-4239

If you have any questions concerning your loan please contact your new servicer.

Independent Foreclosure Review

Mortgage customers who were part of a foreclosure action between January 1, 2009 and December 31, 2010 may be eligible for an
Independent Foreclosure Review of their loan. Additional information concerning the Independent Foreclosure Review is available at the
following link:

Media Inquiries

If you are a member of the media, you may reach us at [email protected]

Comment by Enrique Vasquez-Plaza on July 14, 2012 at 6:55am

Corporate Offices

The corporate offices of Aurora Bank and Aurora Loan Services LLC have changed. The updated business contact information for Aurora
Bank FSB and Aurora Loan Services LLC respectively, is below.

Aurora Bank FSB

10350 Park Meadows Drive
Littleton, CO 80124
Phone: 866-521-3826

Aurora Loan Services LLC

10350 Park Meadows Drive
Littleton, CO 80124
Phone: 800-550-0508



On Friday, June 29, 2012, all Aurora Bank FSB deposit accounts were converted to New York Community Bank deposit accounts.

Should you have any questions about the conversion of your account please call New York Community Bank, Member FDIC, Customer
Service Center at 877-786-6560, or visit NYCB on the Web at

For Institutional Account questions, please visit for details or contact the NYCB Institutional Account Customer Service
Team at 908-272-3838 (Option 2), or by sending an e-mail to [email protected].

If you had an account with Aurora Bank FSB and have questions or are in need of documentation, please contact Aurora Bank FSB at:
Call toll free: 888-522-9295
E-mail Customer Care: [email protected]

Commercial Services

Aurora Bank Commercial Services is closing and transitioning all accounts to new servicers over the next several months. If you are an
Aurora Bank Commercial Services customer, you should have received a notice from your new servicer regarding the transition of your
account. Loan payments should be directed to your new servicer in accordance with the instructions received from your new servicer. If you
have any questions regarding the identity of your new servicer please call 800-370-6357.

Comment by Eloise P Wexler II on July 12, 2012 at 12:19pm

Thanks, Pattilynn!  It beats 'head banging' and 'tree barking!'


Comment by Pattilynn Guilford on July 12, 2012 at 11:59am

Genius Eloise!

Comment by Thom Colby CA Brkr 888-391-5245 on July 12, 2012 at 11:57am

I initiated one yesterday on Equator - nothing yet - we'll see....

Comment by Eloise P Wexler II on July 12, 2012 at 11:53am

How about we all approach this Aurora mess by using 'The Process Of Elimination Approach' instead of wasting our time barking up a bunch of dead trees?  Since we are all trying to figure out which of the Aurora short sale files we are working on have been offloaded to 'where' -  May I suggest logging onto Equator and initiating a short sale for those properties that have an unknown whereabouts?  NationStar uses Equator to initiate Short Sales - and if your short sale loan number is NOT in the batch of loan numbers they received, it is my humble opinion that during this time of 'confusion' it is entirely plausible as well as excusable to enter your short sale property, loan number, and all documents to date into the Equator system.  Then, with any luck, you will either get a response identifying that they do in fact have that file and thanking you for uploading the entire file to date for them; or, a notification that THEY DON'T HAVE THE PROPERTY ADDRESS/LOAN # in their system.  Either way, as I see it - this could be a win/win for us mushrooms out here in the field because it would facilitate us knowing 'either they have it, or they don't' so if they don't have that particular property in their newly acquired inventory - we all know to turn to the other servicer that received files from Aurora in our efforts to continue to closing!  (One benefit to defaulting borrowers, could be, a stalling affect of the property on its march to the courthouse foreclosure auctions!)  **If you are not familiar with Equator, go to and set up an account.  Its free for agents and on your dashboard there is a list of lenders & servicers that currently use it for initiatiating and tracking the short sale process.  Everything you 'send' to them is uploaded into the system library and there are no excuses that 'they didn't receive it' or that 'you didn't send it' or they lost it!

Comment by Eloise P Wexler II on July 11, 2012 at 12:47pm

An e-mail that I just sent to Ta-Tanisha Thames ([email protected]) just bounced back as 'undeliverable'...however, I have not received an alert regarding the other two e-mail addresses to which I sent e-mail at the same time.  For 'now' these two seem to still be operational:    [email protected]; [email protected].  So, everybody, update your Aurora contacts! 


Comment by Enrique Vasquez-Plaza on July 11, 2012 at 9:14am

Well, how can I said this...  2 liens.  1 with WF, the 2nd with AURORA.  It was monday and I requested FINAL HUD approval from both that same monday.  WF approved our HUD on Wend. to close on FRIDAY.  Aurora never responded so on THR I called them and BOOM!  They were closed.  Now Nationstar does not have our info.   I wish we could have 1 place to complain and force lenders to do smooth transfers and not this anymore.  It is a pain.


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