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Tough situation. Who is the investor on the note? Can they be contacted or have you spoken to senior management at Rushmore about ordering a new value? I've seen small private investors who have recently bought non performing notes take their own agenda into account, especially if it's a property they feel they can foreclose on, take ownership, and make a larger profit on their exit strategy then a short sale.
310-564-6389
When does their value expire and when will a new one be ordered? I'd also write a letter from the borrower asking who the investor is if the servicer won't provide it.
Best of luck,
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