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I've got two files with REDC from Bank of America through their "COOP" program. For some reason I cant get anyone in their office, particularly my asset managers to respond to my calls or emails. I have one file that supposedly is approved per the last conversation with the asset manager, but yet I cant get them to send me the approval letter. 

I havent had to deal with REDC before these two files, but I have to say this is like dealing with the old BofA all over again. Does anyone have a contact in upper management at REDC I can contact to rattle some heads?

Thanks!