I am working on a short sale with my clients, and their home has been under contract. We've submitted all the Short Sale Package paperwork to OCWEN (the 1st Lien Holder), and CHASE (the 2nd lien holder). We've talked with a representative from OCWEN and confirmed they have all the documents. The BPO has been done. Yet today, the seller receives a package from OCWEN saying they need to submit by Apr. 24th a Hardship/Affidavit/RMA, and two recent paystubs.
What should I do?
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Ocwen always send auto generated letters for missing item request to the parties involved. They many times do not reflect the current short sale status by the time it reaches the homeowner.
Brett@ishortsalenow.com
310-564-6389
www.ishortsalenow.com
Ocwen always sends document request to the seller via mail. No need to resubmit. Just be sure to call Ocwen once a week to make sure they have everything. Ocwen is very easy to work with.
Call Ocwen again, tell them what the seller received and find out what they really need. It's that simple.