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Nationstar: escalation

Posted by Betsy Flores on January 23, 2013 at 6:52am in Short Sale Discussions
Any tips on who to escalate to beyond negotiator and asset manager? Complied with all requirements only to hear that investor is no longer approving short sale if owner is "able to make payments" and not in default. They countered on 11/2/2012 and claim this policy took effect 11/01/12. I have approval from 2nd lien, buyer approved and waiting and after jumping through all hoops we can't just take that as an answer to the owner, a disabled veteran, struggling to keep up with two house payments.

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