Our firm has a marathon short sale file that needs to be finalized. We keep running into roadblocks and I think it is time to call out the big dogs - short sale superstars! Does anyone have any recent contacts that can assist with a previously approved short sale whereas we can't get through to managment/escalations. The newest issue was that they sent a list of "outstanding items" directly to the Sellers and we knew nothing of it as we were being told that they had everything they needed and we had to wait out a timeline for escalations. When we called about the escalation, they told us of the items they requested in a letter mailed to the Seller and after they declined the file supposedly due to an expiration date for the requested items (which we had in the file, anyway!) ARGHHH! LoanCare is the 1st, USAA is the 2nd. USAA's negotiator has already made contact with us and is ready to finalize their part in this process. LoanCare has been the thorn on this file for over a year!!
Please help!
Thank you so much,
Kristy
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I am just starting a sale with LoanCare. I have found little info on them. I wish I could help but post back what you find out. I know there was a discussion on this site at some point about them. You may try a search and see if you can reach out to the agent that posted. They may have some good contacts. Good luck.