I have a client with HSBC his loan is owned by Fannie Mae and should qualify for HAFA. He is not late on his payments, but has a verifiable hardship. HSBC is telling us they will not open a file on him unless he is late on his payments. That is not following Fannie Mae HAFA guidelines, any suggestions?
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Unfortunately the lenders can layer their own requirements on top of HAFA. You could escalate to FNMA and see what they say.
The Fannie Mae Resource Center can be reached at 1-800-7FANNIE (1-800-732-6643) Monday through Friday, between the hours of 8 a.m. and 8 p.m., Eastern Time.
EM: resource_center@fanniemae.com
You will need to send them a Letter of Authorization before they will speak to you about a specific file.
If your MLS participates in the help desk you can use: https://www.efanniemae.com/is/reprofessionals/pdf/ssadfacts.pdf