I have a client with HSBC his loan is owned by Fannie Mae and should qualify for HAFA. He is not late on his payments, but has a verifiable hardship. HSBC is telling us they will not open a file on him unless he is late on his payments. That is not following Fannie Mae HAFA guidelines, any suggestions?
Tags:
Unfortunately the lenders can layer their own requirements on top of HAFA. You could escalate to FNMA and see what they say.
The Fannie Mae Resource Center can be reached at 1-800-7FANNIE (1-800-732-6643) Monday through Friday, between the hours of 8 a.m. and 8 p.m., Eastern Time.
You will need to send them a Letter of Authorization before they will speak to you about a specific file.
If your MLS participates in the help desk you can use: https://www.efanniemae.com/is/reprofessionals/pdf/ssadfacts.pdf
© 2024 Created by Short Sale Superstars LLC. Powered by
Short Sale Superstars, LLC and www.ShortSaleSuperstars.com does not endorse the real estate agents, loan officers, attorneys, real estate brokers and other participants listed on this site. These real estate profiles, blogs, blog entries and forums are provided here as a courtesy to our visitors to help them make an informed decision when buying or selling a short sale. Short Sale Superstars, LLC takes no responsibility for the content on these pages that are written by the members of this community.