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Permalink Reply by Smitty on November 13, 2012 at 6:48am

If the investor is Fannie Mae you can TRY to escalate directly to them.  Otherwise, you have to go up the chain of command.

Attached is how to escalate with NS.

 

Attachments:

• NationstarRealtorAssistanceEscalationInfoandForm.pdf, 54 KB

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Permalink Reply by Short Sale Superstars LLC on November 13, 2012 at 9:57am

Jenn,

       It sounds like you have yourself a file that is challenging and time consuming. My first question would be when is the sale date set? They will not be able to place a postponement request typically until the sale date is closer. If i was in your shoes we would be pushing the 2nd for an extension while escalating the file with the 1st to have this submitted without an updated 2nd lien approval. We have many contacts at Nationstar who we email regularly to escalate files. If financials are outdated they most likely will need them to be updated for Auditing purposes prior to submission for final decision.

[email protected]

www.ishortsalenow.com

310-564-6389

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Permalink Reply by jenn wood on November 13, 2012 at 10:20am

Hi Smitty,

Yes I escalated to them and they are the ones that told me yesterday that they had all the documents, then emailed me this afternoon and said that they need up dated documents. No its not Fannie Mae It is a New York bank that is the investor.

Hi Brett-

the sale is set for Jan 21st. I know that is a little while but the way they have been working it will foreclose before he even gets it to the investor. He even had my client fill out HAFA docs and said that New York bank required them.

I have had him on the phone several times and had him verify that he had all the docs he needs. The very next day nope I need another doc.... oh wait now this document is out dated.

I did get the second one to write me a new letter. I sent it off but still they are dragging their feet.

Other then going to the congressman is there anyone I can lite a fire under?

You all are a blessing thank you!!

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Permalink Reply by Mitch Crow on November 16, 2012 at 8:32am

Hi, Jen. I sat and composed a detailed letter - and UNBELIEVABLY - closed TODAY - 1 MONTH after uploading and mailing - and ONLY 3 WEEKS after bank was contacted by one particular letter recipient. The CONSUMER FINANCE PROTECTION BUREAU - the new agency. A detailed accounting about the entire process to-date, with my concerns about losing the sale and additional damage and losses expected, and despite following all recommendations posted and promoted by states, feds, banks, fannie and freddie, credit counselors, etc - stating that it was very apparent foreclosure was the most likely end result unless one of the letter recipients took action to COMPEL forward progress.

CFPB acted immediately after I uploaded letter to their website (assigned me a 'case' number when 'submit' button pushed). I did not know they acted until after the bank's Office of CEO phoned, who also did not inform me WHO tapped them on the shoulder and said, "Yo... Bank, what's your side of the story?" I also then received formal letters - not canned ones - with offers of help from the Senator and the Congresswoman. Best solution I've seen - or tried - and worth the several hours to compose/draft/refine - and in the process generating some forgotten bits and pieces which got added as well. When on paper it looks worse, and formal complaints get formal responses - regulators are watching, logging, tracking resolution and you get an equal say - on record - plus venue to rebut or challenge 'mis-statements and excuses'.
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ADVOCATE: Consumer Finance Protection Bureau... GOOGLE for website and upload a complaint - question everything related to the roadblocks, obstacles, delays, lack of communication - why the same business can close mainstream deals in 30 days consistently but yours is 'X' time, and 'consumer cannot close a sale without active participation by 'non-responsive and apparently un-interested key player missing'. Question how an individual can follow all those 'Best Practices' that letter recipients have posted and are marketing to citizens and constituents (to Senator, Congressperson, CFPB, Federal Finance and Mortgage Industry department, same of your state, HARP, et al to your heart's content.

You fulfilled your end of 'the bargain' and they need to know how prevalent the shell game is - while they are also tapping the bully on the shoulder and telling them to give you your lunch back.

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