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Here is the summary:

We are working a client's short sale (she has three) in active bankruptcy. We have worked on this sale for probably 5-6 months at this point. The first negotiator assigned was very rude, deleted the file out multiple times for asinine reasons.

This is a unit on the 6th floor of a high rise. No upgrades, poor view. A BPO came back at $215,000, nowhere near the value of the unit (way too high). An identical unit, 20 floors higher, with upgrades sold for $160,000 in August of 2011. We have provided comparables and a CMA reflecting this.

After escalating to a manager and explaining that we had been tossed around aimlessly for months, she told us to submit all information to her and that she would submit our "final offer" to the investor. Of course, after providing everything she asked, we were unable to contact her for a couple of weeks. Upon contact, we were assigned a new negotiator. When we made contact with the new negotiator, she had zero knowledge of everything we had been through. Basically, they just reset the file, as they had done multiple times before.

We spoke to the manager again, and again we were promised the file would be submitted to the investor for final decision. The day it was to be submitted, the negotiator called me back and asked that a $20,000 incentive to the homeowner be placed on the HUD. This was out of the blue, but good news. This would be used to cover delinquent HOA dues (and there were many).

Finally, the file was submitted to the investor. Unfortunately, it was declined as the offer was "too low".

I have asked if we could pay for a full blown property appraisal, and if so, would the investor be willing to reconsider. Are there ANY other ideas anyone can think of to help us out? We seem to be out of options here.