Does anyone have an escalation contact in Metlife's Short Sale Department? My client is scheduled for a TS on Monday, October 2 at 9:00am and now Metlife will not postpone the TS because they were missing only 1 document. Besides that, the negotiator never answers or responds on time. And now when I got their response today, she told me they closed the file because they didn't receive as Bank statement in time. How unreal is this....thanks for all of your help!

Thanks,

Pat LeBienvenu

Omni Realty