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  • Kim Dove June 26, 2012 at 9:50am

    My customer has been trying to obtain a package from them for the last 2 weeks. Does anyone have one here?

  • Kim Dove June 2, 2012 at 1:22pm

    I just received a Freedom Mortgage short sale. It appears that this one will be a rough ride but I am up to the challenge.

  • Candace Curtis September 21, 2011 at 10:28am

    Hello, All,

    My experience has been over the last four months, yes I said FOUR months, they have been a challenge beyond any other bank I have worked with, including Suntrust.

    I am going to take the info on the VP and use it, as I am getting nowhere fast.

    Thanks so much!!

    Candace

    • Hank Montgomery > Candace Curtis November 18, 2011 at 10:46am

      Candace

      I am working with a file that is a Freedom Mortgage client. Completed Short Sale package in over a month ago and I am getting nowhere. Did your case ever move forward?

      Do you have any contact info besides Roseanne Goldberg...I've already called her.

      Thanks!

      Hank

  • Carrie Miller November 19, 2010 at 10:25am
    Thanks Tina!!!!



    Tina Blank said:
    Here is the info....Good Luck!!! You do have to keep going back to her but it gets the job done!

    Freedom Mortgage
    Roseanne Goldberg
    VP Customer Service
    Ph 800-220-3333 ext 2376
    Fax 866-703-7125
    Roseanne.Goldberg@freedommortgage.com
  • Tina Blank November 19, 2010 at 8:16am
    Here is the info....Good Luck!!! You do have to keep going back to her but it gets the job done!

    Freedom Mortgage
    Roseanne Goldberg
    VP Customer Service
    Ph 800-220-3333 ext 2376
    Fax 866-703-7125
    Roseanne.Goldberg@freedommortgage.com
  • Carrie Miller November 19, 2010 at 6:51am
    Tina,

    Do you still have that e-mail for the VP still by any chance? We are running into the same problem - it has been "under review" for 2 months and nothing has happened. Please let me know!

    Thanks!



    Tina Blank said:
    I am working on a short sale right now with them and they are idiots!!! They had the short sale in process for over 2 months with no updates. Finally, I emailed the VP of Customer Service and, miraculously, the file went to a negotiator the next day! Now, a week later, I'm trying to get a BPO ordered (which the VP said would be in a few days) and am not getting any response from anyone. The customer service rep even told me that there is not a supervisor there and that (basically) the VP was lying about the time frame on the BPO. My buyer is almost ready to walk and all I need is a simple BPO.

    If anyone out there has had a pleasurable experience with them, please let us know how you did it!
  • Tina Blank September 24, 2010 at 6:17am
    I am working on a short sale right now with them and they are idiots!!! They had the short sale in process for over 2 months with no updates. Finally, I emailed the VP of Customer Service and, miraculously, the file went to a negotiator the next day! Now, a week later, I'm trying to get a BPO ordered (which the VP said would be in a few days) and am not getting any response from anyone. The customer service rep even told me that there is not a supervisor there and that (basically) the VP was lying about the time frame on the BPO. My buyer is almost ready to walk and all I need is a simple BPO.

    If anyone out there has had a pleasurable experience with them, please let us know how you did it!
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