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Fax Speeds and Settings and Sanity

Posted by Patrick Smith on September 20, 2011 at 12:42am in Short Sale Discussions

OK,

 

After three years I am finally about to lose my Sh*t with the fax machine.

Every month it seems like it's harder and harder to get complete fax packages to the lenders. Sometimes it's just a few pages before their "machine" hangs up.

 

I've done the research about VOIP faxing (I don't believe BoA has an actual fax machine), and as a result I have tried all the usual fixes:  I've upgraded my machine, I've had the line condition tested.  I've throttled the speed back to 9600.  I've advanced it to 33,000, I've turned error correction on.  I've turned error correction off.  Nothing consistently works.

 

So I now turn to you fine people and ask, what is working for you??????

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Replies

  • Bryant Tutas September 20, 2011 at 8:01am
    If you work short sales you must have an efax service. I use myfax.com, a Xerox Documate scanner, PDFill PDF editor and Docusign with Forms Simplicity. I'm about 90% paperless.
  • Michael Hayley September 20, 2011 at 6:28am

    I scan to pdf using a high speed scanner my Broker provides. Then I fax the pdfs to the lender using ringcentral.com. Its $9.00 for 500 pages/month; $39 for 2,000. This is faster than the direct fax. 

     

    My pdf documents are labeled for easy reference: smith 2011 1040; smith hardship; smith bank statements.

     

    I'm interested in learning if anyone else has a better method. 

  • cesar llanes September 20, 2011 at 4:22am

     

    Patrick,

     

    If this is BofA short-sale, try uploading your files through Equator. More reliable, no degradation of copies and yet secured. It is free anyway and BofA requires it.

     

    Or, subscribe to any email-fax service, i.e. efax, etc. The cost is from $7/mo depending how many pages you send and receive. Your incoming messages goes directly to your email. You could also send fax to your email.

     

    If other lenders, ask if they have an email address to send correspondence.

     

    I hope I answer your concern.

  • Sam September 20, 2011 at 2:11am
    Like Smitty said...good pdf software and a email based fax service is a must in this business.  With the PDF software you put together and break apart your documents, add headers and footers with loan #'s, etc.  With the online fax service you simply email the fax # with your PDF attachement and it does everything from there.  I never have any issues of the faxes not going through.  Your faxes come in as PDF's and you simply save them, and fax back out as PDF...no paper, no printing, no faxing.
    • Brent Innocenzi > Sam September 20, 2011 at 3:36am
      +1 on Metrofax. I use it all the time and have no issues.
  • Smitty September 20, 2011 at 1:09am

    Hi Patrick, there are multiple lenders now that don't require faxing.  If you go to the lender group page on this site, they have done a fantastic job on letting you know how the lenders want the short sale packages now.  So for instance servicers like Wells Fargo, BOA, GMAC and a few others like the packet uploaded on the Equator system.  Ocwen, is great because you can email the package in to a particular email address...same with Chase.  I'm finding I use my fax less and less and I dumped my machine last year and got a fax to pdf email fax line.  The one I use is called Metrofax.  So if I have to fax out packets, I upload the PDF to Metrofax and hit send and it does it for me and gives me a receipt.  Also, it's great if homeowners are faxing me in info, it automatically turns it to a PDF so I can easily organize my packets to send to the lenders. 

     

    I'm sorry you're having so many issues.  I KNOW as I went through the same thing.  I had a VOIP line into my office with vonage and a dedicated fax line and I could NEVER get it to work.  I finally dumped it.  Good luck.

    • Jeff Payne > Smitty September 20, 2011 at 2:11am
      metrofax.com is a great system. It will continue to send until it is confirmed
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