Does your MLS have Fannie Mae Help Desk?
If Yes,
Have you used it?
How did it work?
What did you think of it?
If No,
Why not?
Do you think it would be beneficial?
Any thoughts or ideas or experience with Help Desk is greatly appreciated.
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Replies
Yes we do have Fannie Mae Help Desk and yes they are excellent. I agree that Fannie Mae was much more helpful and professional than the servicer in multiple cases. They contacted me via phone and email.
This is my best mls help desk story. YES LIKE IT.
I have MLS HELP desk in one state I work in and not in another. I used the help desk in the state I had access to it and wrote in about an issue I was having in the other state. I had a response in 24 hours. It worked great. To be honest the contact I had at Fannie Mae was 10X better than the servicer was. I got immediate response via email AND phone any time I contacted them.