I have a Cenlar 1st going nowhere . . no feedback, no responses to emails or voicemails. It is a Freddie Mac loan, and the ratified contract has been with Cenlar (using Bayview Loan Servicing) since March 10. I suspect that it has never yet gone to Freddie Mac.
I therefore need to escalate it to Freddie Mac. Can someone give me a best phone number to get hold of someone there with some clout, or at least to address a formal complaint or escalation process?
2nd question . . Cenlar up front insisted that Freddie Mac would only allow "$6,000 or 10% of 2nd lien, whichever is lower" as 2nd payoff and made me put $1,900 on the draft HUD1 as payoff to 2nd as the 2nd (Ocwen) is $19,000. Ocwen have already given 2nd approval but subject to receiving $6,000 at settlement, and insists that Freddie Mac *WILL* pay $6,000 regardless of the outstanding balance. I thought the original Cenlar version was correct, can anyone shed light on this for sure? Obviously I can clarify during my "escalation" process once I contact Freddie.
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By Freddie's own Guidelines it appears they offer the full $6000 when there is only one subordinate lien.
http://www.freddiemac.com/singlefamily/service/short_sales_FAQ.html#14
For escalation's e-mail -
Thanks Kevin, for your two responses. I will try the email, it's the only hint I've had so far! I really need to speak person to person to someone, so hopefully it will elicit a response.
Thanks for the FAQ link, I think it's still a little grey as it still refers to the maximum $6,000, not necessarily some other factor (e.g. the small loan size) that might limit that number. I need to delve deeper into their full guidelines, or hope that a phone call on the first part of my problem can resolve the second!
Thanks again, I appreciate it.