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Escalation contact for Onewest Bank

Posted by Erica Lee on January 25, 2012 at 12:26pm in Short Sale Discussions

Does anyone have an escalation contact for Onewest Bank?

My negotiator does not email back and the file was submitted for investor approval 30 days ago!

No one has updates as the negotitator did not update the notes!

This has been long draggged out process for this file.

please help!

Erica

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Replies

  • KIM KISER January 17, 2014 at 8:53am

    I have received an approval after 2 years and had to ask for an extension 13 day before it expired that was 6 weeks ago.  No updates even with escalations. If you dont get any where contact and make a complaint with the (OCC 800-613-6743)  Good luck.

    Kevin McGowan

    Default Escalations Specialist

    IndyMac Mortgage Services,

    a division of OneWest Bank, FSB

    2900 Esperanza Crossing

    Austin, TX 78758

    Office: 1.866.363.3091 ext.6059

    Fax: 1. 866.437.4934

    kevin.mcgowan@owb.com

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