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Mary Ellen - There is a chat feature on the site, but it sounds like the communication from the lender is your issue. If it's Wells Fargo, I understand :). Normally, the communication will be an instruction as to what to do next. I suggest you call the particular lender, Bank of America, Wells, GMAC, etc., and ask the customer service rep to help you complete the request or understand it.
I'm dealing with Bank of America . . . I have (quite successfully) used the chat feature for help with the site. The issue that I'm referring to is 1. the responses that come via email are often cryptic language that is almost impossible to translate and 2. several emails have had no body in the email
So, if I'm trying to understand what was written, it's a BofA call to customer service, correct? Is that customer service rep able to see what I see on the Equator website?
My ongoing concern is the cast of people coming and going handling this loan. We get incorrect phone numbers or names or both. We had HAFA approval but the approval documents were never sent to the borrower until after the expiration of the opportunity to accept the locks 3 times (under an incorrect assumption that the property was abandoned--it was not abandoned); hired a contractor to winterize (we're in New England) but the contractor never did a winterization other than to post signs 9 months after the supposed winterization took place. Frozen pipes, yadayada . . . I'm sure this is not an unfamiliar tale but it is doubly frustrating as the homeowner is in the Armed Services and deployed out of the US. Her dad, a fully disabled gentleman with Multiple Sclerosis, has been trying for a very long time to help his daughter work through this short sale (and help himself as well as he co-signed the mortgage for his daughter).
Sorry but this is just an absolutely miserable and untenable situation and I'm not even scratching the surface as to the lack of anything resembling professional. It's not my first short sale, but it may very well become my last! Thanks for reading this. I'm sorry I unloaded but I needed a chance to vent. meg
mary ellen i feel you . i have had a current listing since may 20,2010. i inially tried to utilize the hafa plan,but
this was a government loan and had to be handled differently. i listed the property based on my own bpo taking into account what was happening in the neighborhood. this subdivsion is in dissaray. i listed the propery at $118,000 initially but lowered it after 2or 3 months to 99,900 based on a current bpo.boa had another appraisal requested.that came in at 114,900 which i challenged that was a mess,this whole thing has been an absolute diaster there is much more to say,but i don't type that well,it is a mess i have lost 6 contracts on this property due to the inefficiency og boa,s sytem,obviouly there is no trainig going onor supervisory assisrtance for the workers. i don,t blame the workers i blame the B------s running the show who are making
millions.