Do you record telephone calls with Servicers / Lenders ? - Short Sale Superstars2024-03-28T16:41:29Zhttps://shortsalesuperstars.com/forum/topics/do-you-record-telephone-calls-with-servicers-lenders?feed=yes&xn_auth=noIn CA, both parties on the ca…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2942792013-02-04T16:08:08.652ZThom Colby CA Brkr 888-391-5245https://shortsalesuperstars.com/profile/ThomColby
<p>In CA, both parties on the call must be aware of the recording of calls (you can't just record without both parties knowledge) so you are correct, if they notify me, then both parties are aware and it's ok.</p>
<p>In CA, both parties on the call must be aware of the recording of calls (you can't just record without both parties knowledge) so you are correct, if they notify me, then both parties are aware and it's ok.</p> I am wondering if their discl…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2942182013-02-04T16:05:16.858ZJeff Paynehttps://shortsalesuperstars.com/profile/JeffPayne
I am wondering if their disclaimer can go both ways. It says the call may be recorded for quality assurance, does it say that they are recording it or just that "The call may be recorded"? Sounds to me like that may be the bank giving you permission saying "The call may be recorded"..just a thought
I am wondering if their disclaimer can go both ways. It says the call may be recorded for quality assurance, does it say that they are recording it or just that "The call may be recorded"? Sounds to me like that may be the bank giving you permission saying "The call may be recorded"..just a thought I agree - I do think putting…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2941632013-02-04T15:45:50.702ZThom Colby CA Brkr 888-391-5245https://shortsalesuperstars.com/profile/ThomColby
<p>I agree - I do think putting the language on the 3rd Party Auth is important. I believe more of us need to do it. Yes, you can archive the calls along with your documents in the file.</p>
<p>I agree - I do think putting the language on the 3rd Party Auth is important. I believe more of us need to do it. Yes, you can archive the calls along with your documents in the file.</p> I do not record every call -…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2942172013-02-04T15:44:06.235ZThom Colby CA Brkr 888-391-5245https://shortsalesuperstars.com/profile/ThomColby
<p>I do not record every call - typically only those where there are "issues". On those calls when the rep states their normal "script" about recording calls, I say "Me too" or "My calls may be recorded also". If the person is really beligerant, I play the standard announcement from Ring Central which has it's own script. I'm a former Telecommunications Exec so I make sure my bases are covered - especially here in CA. </p>
<p>I do not record every call - typically only those where there are "issues". On those calls when the rep states their normal "script" about recording calls, I say "Me too" or "My calls may be recorded also". If the person is really beligerant, I play the standard announcement from Ring Central which has it's own script. I'm a former Telecommunications Exec so I make sure my bases are covered - especially here in CA. </p> @Thom,
I don't know that they…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2942772013-02-04T14:27:35.810ZWayne Brookshttps://shortsalesuperstars.com/profile/WayneBrooks
<p>@Thom,</p>
<p>I don't know that they actually read the 3rd party auth. while we're on the phone, I assume it's simply a notation in the file as to who is an authorized third party. Even though the purpose of the recording would be for documentation, and some leverage when they go back on something, I don't think an enforcability in court issue matters. I wouldn't want to see you get nailed for illegal recording though.</p>
<p>@Thom,</p>
<p>I don't know that they actually read the 3rd party auth. while we're on the phone, I assume it's simply a notation in the file as to who is an authorized third party. Even though the purpose of the recording would be for documentation, and some leverage when they go back on something, I don't think an enforcability in court issue matters. I wouldn't want to see you get nailed for illegal recording though.</p> Thom - I've always thought ab…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2940582013-02-04T13:48:24.294ZWendy Rulnickhttps://shortsalesuperstars.com/profile/WendyRulnick
<p>Thom - I've always thought about doing this, but haven't yet. I think it's a great idea. They record you. How long can you keep these recordings? Can they be archived somehow with your transaction file?</p>
<p></p>
<p>The more I think about this - now that Bank of America is service releasing a lot of files to Green Tree - it may be a good idea. Especially when a file is in their "collection" department :)</p>
<p>Thom - I've always thought about doing this, but haven't yet. I think it's a great idea. They record you. How long can you keep these recordings? Can they be archived somehow with your transaction file?</p>
<p></p>
<p>The more I think about this - now that Bank of America is service releasing a lot of files to Green Tree - it may be a good idea. Especially when a file is in their "collection" department :)</p> @Wayne -
My belief is since t…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2941462013-02-04T03:06:23.813ZThom Colby CA Brkr 888-391-5245https://shortsalesuperstars.com/profile/ThomColby
<p>@Wayne -</p>
<p>My belief is since the person I am about to speak with must verify the 3rd Party Authorization on file by reading that 3rd Party Authorization, and it states clearly on it that I record calls for documentation purposes, then they have then been notified at the time that either I call them or they call me. They are reading the form at the very moment they speak with me so it's not "advance notice / prior notification".</p>
<p>Thoughts?</p>
<p>@Wayne -</p>
<p>My belief is since the person I am about to speak with must verify the 3rd Party Authorization on file by reading that 3rd Party Authorization, and it states clearly on it that I record calls for documentation purposes, then they have then been notified at the time that either I call them or they call me. They are reading the form at the very moment they speak with me so it's not "advance notice / prior notification".</p>
<p>Thoughts?</p> Thom, do you know if the prio…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2942062013-02-04T02:57:08.352ZWayne Brookshttps://shortsalesuperstars.com/profile/WayneBrooks
Thom, do you know if the prior notification, on the 3rd party authorization, has any validity? I wouldn't think so. I do lik the recording idea though, thanks for the ring central tip.
Thom, do you know if the prior notification, on the 3rd party authorization, has any validity? I wouldn't think so. I do lik the recording idea though, thanks for the ring central tip. I've done it. I specifically…tag:shortsalesuperstars.com,2013-02-04:3468065:Comment:2940542013-02-04T01:26:37.861ZSmittyhttps://shortsalesuperstars.com/profile/Smitty
<p>I've done it. I specifically had a Chase negotiator hang up on me when I played the generic disclosure that they were being recorded. She flipped out and hung up on me. It's funny what is good for the goose isn't good for the gander.</p>
<p>I've done it. I specifically had a Chase negotiator hang up on me when I played the generic disclosure that they were being recorded. She flipped out and hung up on me. It's funny what is good for the goose isn't good for the gander.</p> Yep - sometimes when they go…tag:shortsalesuperstars.com,2013-02-03:3468065:Comment:2940392013-02-03T20:16:53.350ZThom Colby CA Brkr 888-391-5245https://shortsalesuperstars.com/profile/ThomColby
<p>Yep - sometimes when they go through their script I simply say "Me too" and chuckle .....</p>
<p>Yep - sometimes when they go through their script I simply say "Me too" and chuckle .....</p>