I have two loans for this file - BOA 1st place and Citizens 2nd. Received BOA approval with the maximum payoff for 2nd lien holder. The problem: Citizens is continually asking for docs that we re-fax and re-fax. ... finally got that straight .. and the file finally moved to negotiator that just now ordered a BOA. The kicker is that this file is going to be charged off in one week. The Seller already paid for month to keep it with Citzens. Does anyone have a contact for escaltion? Citizens will not provide manager names or offer any real help except send emails to escalation department. Sometimes I think that a charge off might be better than dealing with Citizens SS dept. Any ideas? or contacts would be appreciated.
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Sorry.... I did mean BPO... the BPO was just ordered... this will take another two weeks.
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