CitiMortgage Short Sale

We have a short sale with CitiMortgage and had submitted the paperwork back in April.   Everytime we call it is a "black hole" and no one can find the paperwork and a loss mitigator isn't assigned.  

 

Does anyone have any ideas how to cut through the "red" tape to get our short sale into the system and a person assigned?    Thanks.

 

 

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