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I am dealing with a local branch of Citi Financial who hold the 2nd on this short sale. The local branch manager keeps telling me that they will only issue a 15 day approval letter, despite the fact I keep telling her that we will need a 30 day letter as the buyer is financed and will need  to process their loan, and this is after the first mortgager has processed their letter, both of these actions will take more than 15 days. To make matters worse we have already missed 2 closings because of that very issue. She is charging $150 per letter so she is not concerned.

How can I reach out to  the Citi home office and get someone who can assist in obtaining a 30 day approval letter? The branch manager has dug her heels in, and insted of helping to resolve this  situation, she is now a barrier.