Mortgage companies are operating in a broken system...they do not communicate to other departments. I have an approved short sale about to close, and the Mortgage company (CITI) ordered the house to be locked and winterized and the buyers cannot get in for a walk through. I called the negotiator and she said she does not know anything about it.
Lilibeth
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Ask for their Property Preservation Dept. Many times you can ask for a key to be mailed overnight to you.
Quite common. I usually just send my locksmith to make me a key.