BofA FHA short sales...just shoot me!

My FHA short sale Phase 2 negotiator didn't return calls or emails for 3 weeks. I called the escalation team, his supervisor, the short sale dept, etc. I asked the escalation guy for the FHA case #. He pretended not to have it until I pressed him then he gave it to me. Then I said if I don't have my negotiator or his mgr call me within 24 hours I'm going straight to FHA. Guess what he called me an hour later. How many hours/days/weeks do I have to spend getting someone, anyone to do something? The negotiator says "oh they fired everyone and took away overtime, I am working on 3 year old files right now." Yeah, right...just like I believe "our system is down, call back".

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Permalink Reply by Joseph Alfe on November 14, 2012 at 12:07pm

FHA/BOA finally coming to Equator

Permalink Reply by Trong Dang on November 14, 2012 at 12:40pm

When?  Because I hate how the owner has to call in to initiate the SS but when the owner call, no one ever pick up or call back.  I had one that took 2-3 months before someone finally contacted me from their media team, currently I have VA SS that is under the same stipulation and it is now the 4th week where the owner called and continued to call and leave message to initiate the SS, but no one is calling back or acknowledging it.  It is so frustrating....

Permalink Reply by William F Griffin Jr on November 14, 2012 at 2:43pm

I had a FHA short sale and was getting nowhere so I had the seller sign anauthorizatin for HUD and I sent it witht eh FHA case number.  While on the phone with the guy at HUD he sent an email to the negotiator and her supervisor. 5 minutes later the negotiator fianally called. 

 

Permalink Reply by Kevin - Greenville, SC on November 14, 2012 at 6:00pm

There had been talk this month, but I would bet not until the 1st quarter of 2013.

Permalink Reply by Short Sale Superstars LLC on November 14, 2012 at 2:54pm

FHA short sales with Bank Of America are rough right now especially now that they are enforcing that homeowners have attempted a loan modification. There are some exceptions to the rule though. The CRM's are overworked and are difficult to get a hold of without proper escalations at time. You should open a case with HUD and reach out to some escalation contacts over there for potential assistance.

[email protected]

wwww.ishortsalenow.com

310-564-6389

Permalink Reply by Smitty on November 14, 2012 at 9:35pm

I've tried to escalate directly to HUD.  I don't know that that always works either.  maybe I don't have the right #.  there is the national servicing center phone # where we call.  Is that where you are escalating too?  I don't usually have luck there.

Permalink Reply by Justin Berry on November 15, 2012 at 5:12am

I have had luck escalating through the office of the president and the BofA twitter.  Tell them you are about to complain to HUD.  They can see the file mismanagement and usually re-assign the file to someone in the presidential escalations team.  It doesn't seem to move that much quicker but the communication is way better.  

Permalink Reply by Becky Anderson on November 18, 2012 at 1:52am

Sad thing about HUD is you get some that really care and some that are just doing their job.  I keep getting the same guy when I open a ticket on one particular property with FHA and he just doesn't seem to really care.  Then there are others at HUD that really care.

Permalink Reply by Chuck Bills on November 15, 2012 at 3:24am

im stuck in the same rut ... i had the negotiator ask me for an offer, and i get one 3 weeks later and send it to her and i have sent 10 emails to her, 3 to her supervisor, made 3 calls and still no response!

This is a year old file that has been sold 3 times.

Permalink Reply by William F Griffin Jr on November 15, 2012 at 3:55am

[email protected]      Try this email address and put the FHA case number in the subject line.

Permalink Reply by Sam on November 16, 2012 at 2:48am

Sounds all too familiar...did just finally get my approval letter though...what a nightmare and time waster it was.  Now we will see how the closing process goes.

Permalink Reply by Bryant Tutas on November 16, 2012 at 3:48am

BofA FHA PFS are the worse. It's like pulling teeth to get a response. I have my sellers contact HUD direct after 30 days. They usually get assigned a case manager and have a direct number to contact them. Then when needed I just reach out to the seller and let them escalate to HUD. It seems to move things along a little quicker.

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