Anyone else have this happen? I lost five files over the weekend without any notice or explanation. Even my negotiators cannot tell me why the file "disappeared." Due to what BOA calls a "glitch" in the system, I had 5 files inexplicably removed from Equator. What's more, the files were not actually denied but rather made "unavailable." The worst part about this is that BofA cannot reassign the files. They must be re-initiated. Even if I re-initiate the files today, the negotiator will not be assigned for (7) seven days and the tasks will not be initiated. Consequently, these files will be declined again on 4/14 due to the fact that BOA, pursuant to their new guidelines, will be declining any files that do not have the offer tasks completed and offer documents uploaded. Anyone else lose any files?
Andrew N. Coppo
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Use the BOA twitter for this one...they can get an escalation open, a supervisor on it and even though you will have to reinitiate and go throught he task process, the supervisor will work with you on these files for the day (yes you will spend a whole day or two with 5 files) getting them all back to where they were but it should help. I expect we will see more of this come Monday next week with the new changes going on. I just had this happen and although it took a day to get back we only lost a day and not 2 weeks. Good luck! :)
Its happened more than once to me. Before I upload I select the entire page and print it out and keep it in the file. I open the property files and print the page also so I have proof of what I have uploaded when the file dissapears and they tell me I have not uploaded required docs.
I had a Wells Fargo file disappear right after I initiated it and it won't let me re-initiate it. I called Wells and they won't tell me anything, and act like they don't know why it happened anyway. I'm waiting for my faxed authorization to go through so I can find out what's going on. Frustrating!
yes, my friend lost one over the weekend too:(