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ANYBODY DEALING WITH FLAGSTAR BANK? I AM HAVING A HARD TIME WITH THEM.

Posted by wally pelaez on September 8, 2011 at 8:01am in Short Sale Discussions
IF YOU HAD A SHORT SALE CLOSING WITH THEM, PLEASE GIVE ME AN ADVICE, THEY ARE REQUESTING TOO MANY DOCUMENTS FROM THE SELLER,THEY INFORMED ME THAT IT IS A FREDDIE MAC LOAN ,I MIGHT NEED TO CONTACT FREDDIE MAC DIRECTLY IF YOU HAVE THEIR INGO PLEASE PROVIDE IT. THANK YOU.

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  • Christina Conrad September 8, 2011 at 9:07am
    I have my first short sale with them...and I am ready to pull my hair out...it takes anywhere from 30 min. to 1 hour for a live person to come on the phone...then they can't tell you anything..status..what is needed...I have a f/c pending and I am getting no where..wish I had better news for you.  Very frustrating..shouldn't take 1 hour to get a live person...
    • wally pelaez > Christina Conrad September 8, 2011 at 9:41am

      Thank you Christina, at least I feel better, sometimes we take it personal,or we feel that you are loosing our abilities to negotiate, I have close more than 50 short sales(my listings), but it looks to me that this bank prefer to have a foreclosure rather than a short sale, it is a nightmare dealing with them. I will like to contact Freddie mac(or the investor) directly to let them know what is going on.if anybody knows how to do that please advice. thanks.

       

      thank you Jeff as well, I think they are looking to foreclosure this property,zero cooperation during the process, I just wanted to share it with everyone. 

      • Jeff Payne > wally pelaez September 8, 2011 at 10:08am

        Wally, I am very curious what documents they are asking for? 

         I don't think that it is a case of the bank preferring foreclosure rather they just don't have the right people driving the bus.  Bad systems, and employees that really don't care make it hard but I do know that there are plenty of Flagstar success stories for short sales and plenty of horror stories too.

        I think pushing thru is what separates the amatures from the professionals with short sales and knowing that you are a professional, I know you will push thru. 
        Are you attending Mega Camp this month?

    • Jeff Payne > Christina Conrad September 8, 2011 at 9:14am

      Christina, have you tried calling the regular customer service number instead of short sale?  If it asks for English or Spanish, ALWAYS choose Spanish and when they come on, tell them you hit the wrong button.

      Did you have the same issue as Wally, lender asking for too much seller docs?

  • Jeff Payne September 8, 2011 at 9:03am
    Wally, what documents are they requesting? 
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