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2nd - Citi Financial Charge Off

Posted by Melinda Speth on February 26, 2013 at 9:27am in Short Sale Discussions

Is there anyone out there with experience, tips, contacts or just helpful advice?  I've got a 2nd Mortgage, Citi Financial Charge Off / Post BK.  I cannot get ANYONE to talk to me or return my calls.  I was told 2 weeks ago, the dept. was getting shut down, and replaced, to call back the 25th.  Still can't reach anyone who can help.  1st is FHA.  Pending Foreclosure Auction.............  oh and it's a $40K home ;)

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Replies

  • Kelly Girup March 1, 2013 at 1:13pm

    I am having the same issue. I have a closing date on a short sale for March 11th and I have all of my lending lined up. BOA has the first loan and they have issued a signed contract but we are still waiting for Citi who has the second loan. My short sale negotiator is saying that Citi Recovery is making a transition and no one is communcating. I have 10 days until my closing, but still have nothing from Citi. Help! I cannot lock into a rate, or close on the 11th if Citi still has the loan. Any recommendations on contacts with recovery? Our negotiator says they plan on contacting corporate.

    • Melinda Speth > Kelly Girup March 26, 2013 at 6:43am

      Kelly!  I finally was able to reach someone.. a dialed the regular Citi # and had them WARM TRANSFER to a representative in Charge Offs.. It worked, I got a Recovery Processor! Woohoo!

    • Melinda Speth > Kelly Girup March 26, 2013 at 5:09am

      Kelly.. have you made any progress with your Citi Recovery file?  Do you have any helpful #'s, as I am stuck!

  • Justin Berry February 28, 2013 at 5:39am

    These are a few years old but may still work. Please respect and don't abuse or we all lose.

    Citi Recovery Dept: 1-800-824-9907

    John Hodges, VP of Citi Recovery, phone # 972-657-1023, fax# 972-657-1611, john.m.hodges@citi.com

    Philip Brewer, Operations Manager, Citi Recovery, phone# 816-505-6713, fax# 816-505-6222

    • Melinda Speth > Justin Berry February 28, 2013 at 9:13am

      So far.. the # for Philip Brewer is no longer valid..

      John Hodges, just rings and rings.. I will try his email, and see if that works! 

      Mel

      • Bill Sloss > Melinda Speth February 28, 2013 at 9:24am

        Melinda I got right where I needed using the 800 number

        They were very helpful if you are polite and firm

        Ask for a supervisor

        Had no problem the other day

    • Melinda Speth > Justin Berry February 28, 2013 at 6:21am

      Thank you Justin, much appreciated!! I'll let you know if it works!!

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