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Need some help with 21st Mortgage HAFA short sale.  The listing price approved is $230k, we sent an offer for $226k w/ buyers asking 3% closing costs. And the bank came back saying that they reject the offer and will not pay ANY CLOSING COSTS! I then asked the negotiator what about a full amount price for 230k will the bank accept the 3% closing costs and she said NO, NO CLOSING COSTS. I have done several short sales and this is the first time the bank does not approve the closing costs. Who can I escalate this to? They do not want to provide me with the investor information. I sent an escaltion letter and my authorization to ssdil@hmpadmin.com,
 escalations@hmpadmin.com,
 resource_center@fanniemae.com,
 FMBH@freddiemac.com

PLEASE HELP!