Negotiator Stonewalling FHA Short Sale
Having a huge problem with the WF negotiator on an FHA backed loan. I contacted HUD for help. They contacted the negotiator but he is not willing to re-open the file. He is claiming the property is abandoned and the utilities are turned off. This is his reason for closing the file.
Not true. The property is vacant because the borrower lost her job and found a job out of state. I personally met the appraiser there and know for a fact that the utilities are on and I believe the appraisal actually came in below the offer.
Has anyone had success appealing to any Wells executives and how would you word the message? Any help will be appreciated.
tom..
Replies to This Discussion
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Permalink Reply by Brigitte Powell on
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Expedite the file (below the negotiators name is his/her boss's name and contact info) have you tried this yet?
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Permalink Reply by TC Bland on
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Hi Brigitte - all I have is his name and contact information. He has always contacted me by phone rather than email but that is a good idea. I will call the short sale department and try to get the name and contact information for his boss. Thanks
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Ok, you have his first and his last name.....see if you can email him. First name then a period, last name and @wellsfargo.com If he emails you back :-) the bosses info will be at the bottom.....also worth a shot :-)
Tom Bland said:Hi Brigitte - all I have is his name and contact information. He has always contacted me by phone rather than email but that is a good idea. I will call the short sale department and try to get the name and contact information for his boss. Thanks -
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OR :-) I have this name [email protected] she is my negotiator's boss.....and here is her phone number....maybe she can help you get someone #704-383-0748 (her name is Ebonie Jones) she just may be able to help..........what have you got to loose!! :-)
Tom Bland said:Hi Brigitte - all I have is his name and contact information. He has always contacted me by phone rather than email but that is a good idea. I will call the short sale department and try to get the name and contact information for his boss. Thanks -
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Permalink Reply by Wendy Rulnick on
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Have sellers write letter of explanation about why they were forced to move for employment. Moving for hardship is allowed.
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Thanks Wendy and Brigitte... good ideas and I will follow up... again thanks...
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Permalink Reply by Karim Almandos on
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Hello Tom, i have a deal where is a FHA Short Sale with Wells Fargo, i already know the negotiator's name but is been over a month i submmited the paperwork and i have not receive any call from him, do you know any other name in that department where i can contact to?
Karim Almandos
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If you have been 'pleasantly persistent' (calling/emailing 2-3 times per week) with no response then I would refer you to the answer above from Brigitte. Below the negotiator's name is the name and contact info for their supervisor. Escalate to that person.
Another thing you can do is contact the HUD call center 877.622.8525 and file a complaint as they are not complying with HUD guidelines for their timeline. The call center fax number for the ATR is 877.622.8528 or 918.935.2994.
Hope this helps.
Karim Almandos said:Hello Tom, i have a deal where is a FHA Short Sale with Wells Fargo, i already know the negotiator's name but is been over a month i submmited the paperwork and i have not receive any call from him, do you know any other name in that department where i can contact to?
Karim Almandos
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Permalink Reply by Suzanne White on
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Wells Fargo FHA Preapproved Short Sales have been the toughest to get closed from my experience. Three contracts did not close because the Wells Fargo Loan Adjustor assigned to the file would not get us an approval within the madated FHA guidelines. And the contracts were within the acceptable net already approved yet could not get the file moving. Calling and reporting the violation to HUD did not help. The same person - [email protected] - was the supervisor on all three files. She was no help either. It almost feels like they have a personal vendetta against the homeowners and want them to end up in a foreclosure. All of my contracts had closing dates 90 days out and I still could not get an approval from Wells Fargo - on a preapproved fha short sale - before our closing deadline.
If anyone has contacts for the FHA short sale department within Wells Fargo, I would love to know them.
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Suzanne try Darrell Powell [email protected] 405-609-8420. I have never found anyone as helpful as him at HUD
Suzanne White said:
Wells Fargo FHA Preapproved Short Sales have been the toughest to get closed from my experience. Three contracts did not close because the Wells Fargo Loan Adjustor assigned to the file would not get us an approval within the madated FHA guidelines. And the contracts were within the acceptable net already approved yet could not get the file moving. Calling and reporting the violation to HUD did not help. The same person - [email protected] - was the supervisor on all three files. She was no help either. It almost feels like they have a personal vendetta against the homeowners and want them to end up in a foreclosure. All of my contracts had closing dates 90 days out and I still could not get an approval from Wells Fargo - on a preapproved fha short sale - before our closing deadline.
If anyone has contacts for the FHA short sale department within Wells Fargo, I would love to know them.
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