6 Month Short Sale, Negotiator asked me to get an approval for the second and now closed the file, Need to speak with Supervisos
This ia 6 month old Short Sale, we changed agent, appraisal was done and the negoatiator asked me to negotiate with the second (Citi) to get $ 3000 and after that she can get an approval. I got hte second to approve receiving $ 3000 and we have a Foreclosure date for 05/20. I called my negotiator and told her that I did what she asked me to do and she told me "I closed the file, submit everything all over again trough Equator."
I need to speak with a manager or supervisor, she gave me a verbal approval on the phone and I did what she asked me to do and now she is telling me that I need to start all over again.
Please provide any contact information that i can use to reach a manager r someone that can help.
Replies to This Discussion
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Permalink Reply by Sam Purtle on
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Roger
This type of stuff happens all the time with BofA. The one positive is that if you set the short sale up in Equator, you should be able to request a postponement to the foreclosure date by calling BofA's short sale support line several days before the sale. The issue might be that the short sale approval letter from the 2nd (Citi) may expire soon and you will need to get an extension on that as well.
Everytime I have had an issue with BofA I have never been able to have that issue successfully resolved. These issues run the gamit from being granted postponement to the auction date only to have the property go to sale to having a property sold at auction following a successful short sale closing in escrow and wiring monies to BofA. There entire system is screwed up. A recent BofA webinar indicates they are working hard to fix their problems and streamline the process so the vote is still out on that one.
Here are some contacts:
Office of the president: 800-801-4860 or 704-386-5687
Several key supervisors within the short sale department:
Kenneth Hepner - 972-526-3665 ([email protected]) and his supervisor Billy Selman - 972-526-1324 ([email protected])
I notice a pattern with the phone numbers for the short sale department 972-526-XXXX so you also could try dialing random numbers until someone answers and is willing to help.
Good luck. -
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Permalink Reply by Roger on
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Thanks Sam I'll keep posting any updates.
Sam Purtle said:Roger
This type of stuff happens all the time with BofA. The one positive is that if you set the short sale up in Equator, you should be able to request a postponement to the foreclosure date by calling BofA's short sale support line several days before the sale. The issue might be that the short sale approval letter from the 2nd (Citi) may expire soon and you will need to get an extension on that as well.
Everytime I have had an issue with BofA I have never been able to have that issue successfully resolved. These issues run the gamit from being granted postponement to the auction date only to have the property go to sale to having a property sold at auction following a successful short sale closing in escrow and wiring monies to BofA. There entire system is screwed up. A recent BofA webinar indicates they are working hard to fix their problems and streamline the process so the vote is still out on that one.
Here are some contacts:
Office of the president: 800-801-4860 or 704-386-5687
Several key supervisors within the short sale department:
Kenneth Hepner - 972-526-3665 ([email protected]) and his supervisor Billy Selman - 972-526-1324 ([email protected])
I notice a pattern with the phone numbers for the short sale department 972-526-XXXX so you also could try dialing random numbers until someone answers and is willing to help.
Good luck. -
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