I just listed a WF short sale about 2 weeks ago.  

I'm trying to complete the financial information task in Equator, but my seller does not want to provide me with the information.  She's very guarded about who she gives her financial information to (long story, I won't go into it here).  She wants someone from WF to contact her directly so she knows that I don't have access to the information.   

Does anyone have any advice for me how I can get the financial information to WF while keeping my seller's trust? Is there anyone at WF I can contact?  There is no negotiator yet since we don't have a contract, so I don't know who to contact.

Any help would be appreciated.  I'm expecting an offer in from one of my buyers this weekend and want to get everything in order ASAP.

Funny thing is, she's been dealing with the bank for months trying to do a modification, and only came to me to list it after she gave up dealing with them.  Now she insists that she deals with them directly, at least on the financial aspect of it.  As if a WFSS isn't hard enough...

Thanks!

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Have the Homeowner fax the documents to the same # you would fax them to - 866-969-0103.  Explain to the processor and/or their Manager (or someone higher up) that the Homeowner does not want to share their financial information with you and see what workaround is possible.

Kevin's suggestion might work - depends upon the intelligence that WF puts into short sales. I doubt that would work at BofA. They just let Equator do what it wants. Do not let the task timeout - that kills things. Definitely call in and talk to the rep about the situation. WF seems to be more flexible than BofA with using/not-using Equator and they should have run into this before - might have a real procedure.

If you aren't worried about the seller screwing up other files, you can change your password to Equator and have her put the data in herself. Obviously, that can be tricky for you, but I try to stay with whatever system the bank is using to avoid giving them reasons to make things difficult or kill the deal. (Who knows, you might even be able to get WF to open an Equator account in your seller's name?) Of course, seller faxing would be the safest and cleanest for you..

You can work around not supplying financials personally. For example BOFA supplies a PIN number to the homeowner to upload their own docs. However, for me personally, it's not as if I look through these on a personal note, I just like to make sure all documentation is in so that we track paperwork effectively as it appears paperwork is lost consistently and you need proper record keeping. Or have the client hire an outside negotiator. Personally, I cannot work with anyone who lacks trust in my fortitude to work to get a short sale accomplished. I grow leary from the start or red flags start popping if we cannot discuss their hardship. I am not just a vessel, I try to counsel as a realtor and have the client seek the advice of an attorney, tax consultant whomever they deem necessary. But hard to do a half job, not knowing what I am stepping into. How can you possibly negotiate on their behalf when the bank can come back with contributions etc. too many scenarios that I wouldn't personally feel comfortable with. But good luck!

I agree the seller needs to trust you; the seller came to you for your expertise in handling the short sale to a successful completion.  I review the financials; there is no point in sending documents that do not prove a financial hardship.  You need to find out what the real problem is; keep digging until you get to the reason she won't trust you or anyone else.

You need to point out the consequences you face as a licensed agent if you divulge private client information.  I just tell them, politely, that no one client is worth risking my livelihood.  Communicate that you take seriously your legal obligations to the seller.

Success of short sale heavily depends on the ability of the listing agent to take control. I would consider it a red flag if seller hinders you to do the job efficiently. Listing agent needs to win cooperation of the seller by emphasizing the benefits of a short sale vs. foreclosure and that time is of the essence. There is not a lot of room for errs. 

How in the world can you work this sale?  Along the way you are going to have to get updated financials, pay stubs and bank statements.  How can you handle that if you aren't the contact point.  The only option I can see is to see if there's an EXPERIENCED local atty who works ss and see if they will take it on with you as the agent and she gives them the info directly (be sure to ask who the attorney gets paid by).  That being said, a ss is hard enough without this kind of resistance from a client.  If it were my sale I'd be sure I was the point of contact or let her find another agent  she can trust - should there not be an agent she can trust, her outcome isn't going to be good.

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