Replies to This Discussion

Permalink Reply by Thom Colby CA Brkr 888-391-5245 on March 14, 2012 at 2:34pm

Wells removes all of the docs from Equator after you upload them - how are you seeing them ?  Are you sure you're in Equator for Wells ?

Permalink Reply by Lydia on March 15, 2012 at 6:10am

Thanks for the reply Thom.  Yes I am in EQ and seeing the docs in the library. I took a screen shot...the docs are there so I don't get it.

Permalink Reply by joe beauchamp on March 14, 2012 at 3:44pm

[email protected] is in some escalation dept. there. [email protected] has been listed has his backup of some sort (manager? cohort, etc?)

I found him initially unresponsive until I got someone else to give him a nudge. So, I can't say that you'll get something from him.  It also seemed in keeping with my findings of WF. I mentioned that I called and asked for my negotiator's manager and/or the reps supervisor and WF is the only place where the rep dared to say that neither has a supervisor.  Then last week I saw someone else say the same thing.  So, getting no response from WF "escalation" seemed to fit my expectation from them.  There definitely needs to be a better way - I don't have it.

[After the initial couple of pushes, Jim did get things on track for 1 file, failed on another. The important one seems to be -- slowly -- back on track - so it is positive at the moment.]

Permalink Reply by Lydia on March 15, 2012 at 6:10am

Thanks Joe.  I will try to see if one of those names works.

Permalink Reply by cat gellatly on March 27, 2012 at 5:14am

Just wondering Lydia if any of those names worked?

 

Permalink Reply by Jae Evans on March 28, 2012 at 4:10am

Wondering the same as Cat... In the exact same position as you Lydia...

Permalink Reply by Lydia on March 28, 2012 at 4:50am

Unfortunately I am not getting a response at all. I am sending out another round of emails today.

Permalink Reply by Brent Innocenzi on March 28, 2012 at 8:43am

I haven't used them, but it appears Wells Fargo has a Twitter team: @Ask_WellsFargo

Permalink Reply by cat gellatly on March 29, 2012 at 6:22am

We tweeted and so they gave the same phone number of the worth less dept we were using and went back and told them that we are having no luck with that number. We used Lydia's e-mails... sorry but those didn't work either. So far they are still responding to us we are tweeting back and forth! I will keep you posted! Thank you!!!

 

Permalink Reply by Jae Evans on March 30, 2012 at 7:42am

I got some movement finally with wells. Just kept bombarding them with emails and telling them the buyer wasn't going to wait forever... I'm now out of review and they issued an offer task with exactly what our offer is so I think we'll be headed to the finish line soon.

Permalink Reply by Carol Moson on July 11, 2014 at 3:43am

Kathryn Rubio is a good contact for escalation