Replies to This Discussion

Permalink Reply by Estella Drake, CDPE on September 8, 2011 at 4:12am

The negotiator listed in Equator is not your negotiator, forget about what you are use too with traditional BofA, what you need to do is call them early, I call at 6:30 am Cali time, they are in New York, ask to speak to a negotiator that is available, don't hang up till they find someone, if the rep gives you a hard time, say thank you I'll call back and call back in 30 minutes, ask for one of the Chris', just say i spoke to Chris before, real nice guy and very helpful, Carmel is also very helpful...now once you get a negotiator and before you hang up ask him/her what are the most important issues I have to watch out for so the file is not delayed, what ever little tiny error can delay you weeks, 48-72 hours does not exist in the world of AMS. They need to give you the date to change on your updated RASS and new updated settlement statement, run a balance tape and place it on the RASS to make it easier for them, make sure the settlement statement has name Bank of America written as well as the second spelled out, no utility etc. can be on anything, your seller will gave to bring money to the signing etc. Keep a great log and make sure you ask the neg. to log the call in Equator, always ask when you call AMS, are you a neg or rep, if neg that person can help you, Monday's neg are on phone duty and rotate to work on Saturday. Be sweet, and tell them - I'm on the same team and really want help close the file, before I figued out their game I was so distraught I did a Tequila shot at 10:00 am and I never drink,, lol. Don't just upload into Equator, have the neg confim on. Equator and now you have the email of the neg, and anytime you upload, email, make sure you call and ask the rep to please send a courtesy email to your negotiator..do this extra work and you will get somewhere. I sent my negotiators a thank you card when we closed. Good luck!

Permalink Reply by Pamela Ann Zyski on September 8, 2011 at 4:14am

There is a library tab that has places to download your package if there is no response.  I've had to do that a couple of times.

Permalink Reply by joe beauchamp on September 8, 2011 at 1:24pm

AMS is definitely behind in assigning "asset managers" and getting some things done.  BOA has a big disconnect via Equator to UTLS/LRC/AMS.  You need to call AMS to escalate, ask, etc.  Almost anything you do with Equator and these folk you had better call in to make sure that they saw it, etc.

I've been escalating to get an asset manager assigned.  If this continues, I'll make a quick call to the BOA SS reps - I find sometimes they are familiar with such a problem and have their own escalation that they can do.  Beyond that, you are out in left field.  The best thing after that is probably going to the top of the rep chain - call the office of the president and push it from there - they have the political sensitivity to know that if AMS is slacking, it is BOA who hired them and it is BOA's problem.