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Comment
Julia....I went through the same thing. Couldn't figure out why my documents were being rejected. Called the main number, talked to someone who said he thought the documents I sent were fine. They told me to try again.
Reached out to a negotiator who helped me previously. She at least told me that one name was misspelled. They had to close the file and have me resubmit.
CALL...CALL...CALL the generic number first. Don't stop calling until you get resolution. Equator is far from fool-proof. This time around, I had so much more problems. Bank of America Customer Support 866-880-1232.
ESCALATE if you don't get any satisfaction.
I don't rely on the tasks on Equator. I initiate phone calls/emails to follow up. When i saw the name of a supervisor, I emailed that supervisor directly. Seems to work now because I'm getting some headway.
But BOA is STILL one of the WORST.
Basically, I think it does mean that. Fannie/Freddie will, within a few months, no longer follow the standard practice of advancing the foreclosure process as a back-up to a performing short-sale. In principle, this applies to Fannie/Freddie, only. But, other Investors may well follow the GSEs. I think that the Banks probably will for their portfolio loans.
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