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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

Comment

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Comment by Hector Reyes on May 5, 2011 at 4:00am

How long does it get to talk to a negotiator at chase ??

I submitted a package back in April and is in hands of a negotiator but she never answers the phone, her voice message said that she will return the call with in one business day, 2 weeks has gone and no call backs.

I called today and talk to another person who gave me the name of her supervisor but i get the same type of voice mail and to make it worth is full.

I did close one with chase last year and didn't have this problem!

I there away around this?

should I use a company that does negotiations?

Comment by Randy Randolph on April 21, 2011 at 11:03am
I have a deal - GMAC is offering Chase a 3k payoff on a 33k lien. Chase is saying they have to have 8k. We only have until April 28 before the approval from GMAC expires and we can't get Chase to move and GMAC isn't responding. The sellers are willing to do a promissory note for 5k paid within 24 months, but Chase wont accept a PM? Any suggestions? I dont want to see it go to auction over 5k
Comment by Christina Simmons on April 20, 2011 at 2:54pm

Hi Michael,

Yes, it is the approval letter from the lender after the ATP letter.

Thanks for the quick reply :-)

Comment by Michael Schneider on April 20, 2011 at 2:39pm

It's in the policy guide ML 08-43, but it is a bit like finding Waldo.

Some Servicer's do not add the waiver for FHA/PFS payoffs, but I find, if you ask, they may add it.

Personally (opinion), I think it's okay, as it is the FHA and it's in the guidelines.

This is the letter after approval of the contract, the payoff letter?  Not the ATP, right?

Comment by Christina Simmons on April 20, 2011 at 2:04pm

I have another ss with Chase and just received the demand letter (pre-approval) and reading the letter I do not see the verbiage relating to

deficiency waivers for the sellers. This is a PFS through HUD. I will be asking the negotiator tomorrow about this, but wanted to see with Chase

ss approvals do you see the waivers written in the approval letters, or are they negotiated into the letter when dealing with PFS.  Again the ss is a FHA loan .

Thanks for any feedback

Comment by Michael Schneider on April 20, 2011 at 9:08am

My sense is that overall, short sales are getting easier and faster.

Bank processes are improving, the Servicers have added staff and their people are getting better, and they are more realistic about price and net.

But, hey, maybe my wife added something to the tea this morning....

Comment by Steve Early on April 20, 2011 at 8:56am

@ Michael Schneider ... well that would sure be interesting. Thanks for the info.

 

Comment by Michael Schneider on April 20, 2011 at 8:53am

I was told today by Chase that Chase has made a policy decision to waive all deficiencies on their short sales, across the board, without requiring financial disclosures.

Which I assume means their portfolio loans, without mortgage insurance.

Comment by Nancy Fung Martin on April 18, 2011 at 6:20pm

Chase assigned me to a "relationship advisor" on Friday but I have not heard back from her. They took down my information and gave me and a 17 digit file number.

I call the assigned negotiator everyday but she will not return my call. I think for $549.00 they don't care if it goes to foreclosure.

Comment by Randy Randolph on April 18, 2011 at 1:34pm
Nancy - did you ever get an answer to your Indy and Chase question? I have a similar deal - GMAC is offering Chase a 3k payoff on a 33k lien. Chase is saying they have to have 8k. We only have until April 28 before the approval from GMAC expires and we can't get Chase to move and GMAC isn't responding.
 

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